Aubriana Reid
Mesa,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher - 3rd Grade
Higley Unified School District
07.2022 - Current
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Assessed student progress using various evaluation tools and adjusted instruction to support growth.
- Implemented classroom management strategies to foster a positive and productive learning environment.
- Collaborated with colleagues to enhance educational programs and share best practices.
- Built strong relationships with students, parents, and staff by maintaining open communication and a supportive classroom culture.
- Increased parental involvement by organizing regular communication and family-focused events.
Technical Support Representative
Apple Inc.
01.2019 - 06.2022
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear, easy-to-understand explanations.
- Contributed to team success by consistently meeting or exceeding established performance metrics.
- Collaborated with cross-functional teams to escalate and resolve complex problems.
Customer Service Representative
Uber
12.2018 - 03.2019
- Resolved customer complaints with empathy, strengthening loyalty and encouraging repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and issues across multiple communication channels, ensuring timely and effective solutions.
- Developed and maintained deep knowledge of company policies to provide accurate information and support informed decisions.
Education
Bachelor of Arts - Elementary Education
Arizona State University
Tempe, AZ05.2022
High School Diploma -
Chandler Preparatory Academy
Chandler, AZ05.2018
Skills
- Critical Thinking & Problem Solving
- Relationship Building & Customer Service
- Conflict Resolution & De-escalation Techniques
- Microsoft Excel & Google Workspace
- Data Entry & Accuracy
- Time Management & Organization
- Adaptability & Learning New Systems Quickly
- Professional Written & Verbal Communication
Certification
- CPR & First Aid Certified
- Article 9 Certified (Arizona developmental disability support training)
Languages
French
Professional Working
Timeline
Teacher - 3rd Grade
Higley Unified School District
07.2022 - Current
Technical Support Representative
Apple Inc.
01.2019 - 06.2022
Customer Service Representative
Uber
12.2018 - 03.2019
Bachelor of Arts - Elementary Education
Arizona State University
High School Diploma -
Chandler Preparatory Academy
Other Experience
Respite & Habilitation Provider – Journey Services, 2021–Present