Aubrie Ellis
Apollo Beach
Summary
Dedicated server with proven skills in customer service, team collaboration, and problem-solving. Experienced in managing high-volume environments while ensuring guest satisfaction and training new staff. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Cheddars Stratch Kitchen
Riverview
2024.06 - Current
- Greeted customers warmly and ensured a positive dining experience.
- Served food and beverages promptly to guests at tables.
- Assisted in maintaining cleanliness of dining area and table settings.
- Collaborated with kitchen staff to fulfill customer orders efficiently.
- Handled customer inquiries and resolved issues professionally and courteously.
- Familiarized with menu items to provide accurate recommendations to guests.
- Processed payments accurately and handled cash register duties diligently.
- Supported team members during peak hours by coordinating tasks effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Checked food before serving it to customers.
Server
Salty Shamrock Irish Pub
Apollo Beach
2021.04 - 2024.12
- Provided excellent customer service by greeting and seating guests promptly.
- Took accurate food and drink orders using the restaurant's point-of-sale system.
- Coordinated with kitchen staff to ensure timely delivery of meals to tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu offerings and service procedures.
- Resolved guest complaints quickly and professionally to enhance dining experience.
- Upsold daily specials and beverages to maximize guest satisfaction and sales.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Stayed informed about daily specials, new menu items, promotions.
Host
Salty Shamrock Irish Pub
APOLLO BEACH
2021.04 - 2024.12
- Greeted guests warmly and ensured a positive dining experience.
- Managed reservations and organized seating for efficient table turnover.
- Trained new hosts on procedures and customer service expectations.
- Maintained cleanliness and organization of the host stand area.
- Assisted servers by communicating menu specials and answering guest inquiries.
- Implemented daily opening and closing procedures for the front of house.
- Handled guest complaints with professionalism and empathy.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Team Lead/ Manager
Salty Shamrock Irish Pub
APOLLO BEACH
2021.04 - 2024.12
- Led team of servers to ensure efficient service during busy restaurant shifts.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delegated tasks appropriately according to individual skill sets.
- Collaborated with management team to implement new work procedures or policies.
Education
High School Diploma -
Winthrop College Prep Academy
Riverview, FL2024-05
Associate of Science -
Galen College of Nursing
Tampa, FLSkills
- Customer service
- Point-of-sale operation
- Order accuracy
- Food safety practices
- Menu knowledge
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Stress management
- Training and development
- Effective communication
- Guest engagement
- Upselling techniques
- Sales techniques
- Point of sale (POS) system operations
- High volume dining
- Food safety
Languages
English
Full Professional
References
References available upon request.
Timeline
Server
Cheddars Stratch Kitchen
2024.06 - Current
Server
Salty Shamrock Irish Pub
2021.04 - 2024.12
Host
Salty Shamrock Irish Pub
2021.04 - 2024.12
Team Lead/ Manager
Salty Shamrock Irish Pub
2021.04 - 2024.12
High School Diploma -
Winthrop College Prep Academy
Associate of Science -
Galen College of Nursing