Auburn Delay
Bunnell,FL
Summary
Dynamic Lead Sales Key Holder with a strong background in training and mentoring teams. Skilled in inventory control and cash handling, consistently driving improvements in store performance and customer experience. Offering strong interpersonal skills and willingness to learn and develop in sales environment. Brings understanding of customer service principles and basic sales techniques, combined with ability to efficiently manage tasks and communicate effectively. Ready to use and develop problem-solving and team collaboration skills in a management role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Sales Key Holder
Dollar General
Bunnell, FL
05.2023 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new team members on sales techniques and customer service standards.
- Managed inventory levels, ensuring product availability and minimizing shrinkage.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Conducted regular cash handling procedures, ensuring accuracy in transactions and reports.
- Collaborated with management to develop promotional displays that increased foot traffic.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Promoted a positive work environment with clear communication, teamwork, and professional development opportunities for staff members.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Caregiver, Special Needs
Jovie of Walnut Creek
Fremont, CA
10.2025 - 03.2026
- Provided personalized care and support for children with diverse special needs.
- Developed and implemented individualized activity plans to enhance developmental skills.
- Monitored and documented behavioral patterns to inform caregiver strategies.
- Collaborated with families to establish effective communication regarding child progress.
- Utilized assistive technology tools to improve engagement during activities.
- Advocated for children's needs in educational and social settings, ensuring appropriate resources were accessed.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Overnight Remodel Associate
Walmart
Fremont, CA
12.2024 - 06.2025
- Supervised overnight team to ensure efficient store remodels and compliance with company standards.
- Trained new associates on safety procedures, equipment usage, and effective remodeling techniques.
- Coordinated product placement strategies to enhance customer experience during store transitions.
- Conducted inventory assessments and managed stock levels to support remodeling efforts.
- Implemented workflow improvements that reduced project completion times and enhanced team productivity.
- Collaborated with management to develop remodel schedules aligning with operational goals.
- Resolved issues arising during remodel processes, maintaining workflow continuity and minimizing disruptions.
- Enhanced customer experience by ensuring timely completion of assigned remodel projects.
- Demonstrated versatility by adapting quickly to new planograms and layouts, ensuring accurate implementation of changes.
- Minimized potential hazards for fellow associates and customers alike through diligent attention to detail while handling heavy items or operating machinery.
- Maintained safety standards during overnight shifts, contributing to a secure work environment for all employees.
- Ensured an organized workspace throughout the remodel process, minimizing disruption to customers during daytime hours.
- Supported efficient store operations by effectively managing time and prioritizing tasks during overnight shifts.
- Increased store efficiency by rearranging merchandise and adjusting shelving according to planograms.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
Skills
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Pricing
- Product management
- Loss prevention
- Influencing skills
- Workplace safety
- Cash handling
- Customer service
- Team building
- Training and mentoring
- Staff training and development
- Product ordering
- Bank deposits
- Store recovery processes
- Opening and closing coordination
- Drawer counting
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
Certification
- CPR / AED / First-aid Certified, NationalCPRfoundation - Feb 10, 2025-Feb 10, 2027
Languages
English
Timeline
Caregiver, Special Needs
Jovie of Walnut Creek
10.2025 - 03.2026
Overnight Remodel Associate
Walmart
12.2024 - 06.2025
Lead Sales Key Holder
Dollar General
05.2023 - Current