Auburn M. Austin
Riverside,CA
Summary
Dependable and motivated professional with experience in customer service, leadership, communication, and supporting others. Brings a positive attitude, attention to detail, and a willingness to learn, while consistently supporting others and contributing to a successful team.
Overview
4
4
years of professional experience
Work History
Sales Representative
Hibbett Sports
Luling, LA
01.2022 - 06.2026
- Developed key customer relationships to increase sales.
- Developed customized sales techniques that increased service sales to new and existing clients.
- Built client relationships and maintained satisfaction through consistent follow-up and support.
- Trained new associates on customer service and daily sales tasks
- Managed inventory and restocked supplies to ensure seamless client service.
- Handled guest concerns promptly and professionally to support strong satisfaction levels.
- Recruited and trained new hires to enhance team effectiveness.
- Operated register, handled cash and processed credit card transactions.
Intern
Newtown Success Zone
Jacksonville, FL
01.2026 - 05.2026
- Coordinated logistics and outreach efforts for youth and family services, enhancing program accessibility.
- Supported leadership and workforce development programs by preparing workshop materials, assisting with sessions, and maintaining communication with community partners and stakeholders.
- Organized workshop materials for Youth Success Zone training sessions, facilitating effective participant engagement.
- Supported community outreach events, strengthening connections between the organization and local families.
- Provided essential meals and supplies to local families in need.
- Organized schedules, meetings, and files for daily employer operations.
- Helped maintain applicant tracking systems and recruiting metrics.
Resident Assistant
Edward Waters University
Jacksonville, FL
08.2023 - 05.2026
- Worked with resident directors to plan and deliver programming initiatives and student engagement events, including movie nights, game nights, and other social activities.
- Led hall meetings and student programs that supported community engagement.
- Completed nightly rounds to monitor student safety and hall security.
- Supervised Edward Waters University residence hall residents and enforced campus policies.
- Responded to resident concerns and escalated emergencies to campus staff.
- Aided housing staff in coordinating resident move-ins and move-outs. with resident move-in and move-out processes.
- Resolved roommate conflicts and reinforced residence life expectations.
- Attended weekly staff meetings to collaborate on resident engagement strategies. with the resident director to discuss community needs and priorities.
- Documented incidents and maintenance issues in housing records for follow-up., maintenance issues, and conduct concerns in housing records.
- Referred residents to campus resources for additional assistance.
Party Host
Urban Air Adventure Park
Memphis, TN
06.2025 - 07.2025
- Supported birthday parties and group events by leading activities and creating fun, welcoming experiences for guests of all ages.
- Welcomed families to the venue, fostering a friendly atmosphere and guiding birthday parties through adventure park experiences.
- Communicated with parents and guests before, during, and after events to ensure satisfaction and address any inquiries.
- Managed event schedules, food service, and activity timing to keep events running smoothly and customers satisfied.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Set up party rooms with decorations, supplies, food, and drinks.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Maintained cleanliness of all venue areas throughout party duration to enhance guest experience.
Sales Representative
Carter's OshKosh
Baton Rouge, LA
07.2024 - 07.2024
- Guided customers in selecting products that met their needs while promoting special offers to drive additional purchases.
- Supported customers on the sales floor with informed product selection and purchase guidance.
- Provided product information and answered customer questions.
- Created eye-catching product displays to engage customers and enhance sales.
- Supported visual merchandising updates across retail store departments.
- Restocked shelves, racks, and bins with new merchandise and updated signage to highlight special items.
- Restocked merchandise from the stockroom and kept shelf displays organized.
- Processed returned merchandise according to company policies.
Education
Master of Science - Sports And Performance Psychology
California Baptist University
Riverside, CA05-2028
Bachelor's Degree -
Edward Waters University
Jacksonville, FL05-2026
Skills
- Sales Strategy Development
- Empathy skills
- Customer service
- Problem solving
- Multitasking
- Pressure management
- Time resilience
- Adaptability
- Teamwork and collaboration
- Conflict Resolution
- Empathy skills
- Teamwork and collaboration
Affiliations
- Volunteer, CBU Serves-Riverside, CA (September 2026)
- Volunteer, Southpoint Community Outreach (New Hope)-Jacksonville, FL (February- May 2025)
Timeline
Intern
Newtown Success Zone
01.2026 - 05.2026
Party Host
Urban Air Adventure Park
06.2025 - 07.2025
Sales Representative
Carter's OshKosh
07.2024 - 07.2024
Resident Assistant
Edward Waters University
08.2023 - 05.2026
Sales Representative
Hibbett Sports
01.2022 - 06.2026
Master of Science - Sports And Performance Psychology
California Baptist University
Bachelor's Degree -
Edward Waters University