Audelia Christmas
Lehigh Acres,FL
Summary
Dynamic and detail-oriented Medical Receptionist with a proven track record at One Oncology, excelling in patient scheduling and insurance verification. Adept at maintaining HIPAA compliance while enhancing patient satisfaction through effective communication. Strong organizational skills and a commitment to team efficiency drive successful outcomes in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Receptionist
One Oncology
Fort Myers, FL
03.2020 - Current
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Assisted in insurance verification, enhancing billing accuracy and reducing claim denials.
- Coordinated communication between patients and medical staff, improving overall patient satisfaction.
- Maintained electronic health records with precision, contributing to data integrity and compliance.
- Trained new reception staff on office procedures and software systems, fostering team efficiency.
Shift Leader
Pizza Hut
LaBelle, FL
06.2014 - 09.2019
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on food safety protocols and customer service standards.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Implemented training programs that improved team productivity and performance metrics.
Customer Service Representative
Alorica
Fort Myers, FL
02.2007 - 10.2010
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed feedback to identify trends and recommend strategic improvements in service operations.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL05.1998
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Receptionist
One Oncology
03.2020 - Current
Shift Leader
Pizza Hut
06.2014 - 09.2019
Customer Service Representative
Alorica
02.2007 - 10.2010
High School Diploma -
Riverdale High School