Audra Medved
Joliet,IL
Summary
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
UPS
Joliet , IL
07.2025 - Current
- Provided exceptional customer service by addressing needs promptly and effectively.
- Resolved customer complaints professionally, improving overall service quality.
- Welcomed customers upon entry to create a friendly atmosphere. and assisted in locating requested items, boosting satisfaction and retention.
- Operated point-of-sale systems to facilitate efficient transactions.
- Managed cash registers for accurate processing of sales, returns, and exchanges.
- Processed returns and exchanges in accordance with company policies.
- Maintained clean work environment through regular sweeping, dusting, vacuuming, and mopping.
Hostess
Lou Malnatis Pizzeria
Joliet, IL
11.2024 - 02.2025
- Greeted guests warmly and efficiently upon arrival at restaurant.
- Supported servers by efficiently communicating guest needs and special requests to enhance service delivery.
- Resolved guest inquiries and minor issues promptly to ensure a positive dining experience.
- Maintained cleanliness of front-of-house areas to support positive guest experience.
- Managed phone inquiries for scheduling and confirming reservations, recording takeout orders, and addressing service questions.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2026
Skills
- Point-of-sale operation
- Transaction processing
- Customer support
- Issue resolution
- Product knowledge
- Team collaboration
- Interpersonal communication
Timeline
Retail Sales Associate
UPS
07.2025 - Current
Hostess
Lou Malnatis Pizzeria
11.2024 - 02.2025
High School Diploma -
Joliet West High School