Audra Moats
Morgantown,WV
Summary
Dynamic Assistant Manager with a proven track record at Papa Johns, excelling in customer service and team leadership. Enhanced sales through strategic promotions and effective staff training, fostering a motivated team environment. Skilled in money handling and problem-solving, consistently achieving operational efficiency and high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Papa Johns
Morgantown, WV
04.2025 - 04.2026
- Assisted in daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational standards and best practices.
- Executed inventory management processes, maintaining stock levels and minimizing waste.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Analyzed sales data to identify trends, adjust inventory, and optimize product offerings.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
SUBWAY®Restaurants
Morgantown, WV
02.2023 - 12.2024
- Developed training materials that improved employee onboarding efficiency and consistency.
- Collaborated with management to streamline procedures, enhancing overall operational efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
General Manager
Little Caesars
Morgantown, WV
05.2021 - 05.2022
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance and productivity.
- Managed inventory levels, reducing waste through effective stock control practices.
- Analyzed sales data to identify trends and optimize menu offerings for increased profitability.
- Oversaw compliance with food safety regulations, maintaining high standards of hygiene and quality.
- Collaborated with marketing team to execute promotional campaigns, driving foot traffic and sales growth.
- Streamlined operational processes, resulting in improved workflow efficiency across the store.
- Mentored assistant managers, fostering leadership skills within the management team for future growth opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Census Worker
Census Bureau
Morgantown, WV
05.2020 - 01.2021
- Conducted in-field surveys to collect accurate demographic data from residents.
- Verified and validated census data for completeness and consistency across multiple districts.
- Trained new workers on data collection methods and best practices for community engagement.
- Implemented process improvements to enhance efficiency in data collection operations.
- Coordinated outreach efforts to ensure participation from underrepresented communities.
- Utilized digital tools for tracking responses and managing workload distribution among team members.
- Maintained confidentiality of sensitive information while ensuring compliance with regulatory standards.
- Collaborated with local agencies to address challenges in data collection and improve outreach strategies.
- Promoted a positive image of the US Census Bureau by displaying professionalism and courtesy during all interactions with the public.
- Ensured thorough coverage of assigned areas by meticulously following designated routes and schedules.
Assistant Manager
Papa Johns
Morgantown, WV
04.2019 - 05.2020
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Crossmark
Morgantown, WV
06.2018 - 01.2019
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Enhanced team productivity by streamlining operational processes.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Implemented staff training programs to elevate service standards and knowledge.
Crew Member
Sheetz
Morgantown, WV
12.2016 - 05.2018
- Delivered exceptional customer service in high-volume environment, enhancing overall guest experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Maintained cleanliness of work areas, adhering to health and safety regulations consistently.
- Assisted in inventory management by restocking shelves and monitoring product levels regularly.
- Collaborated with team members to optimize workflow and improve order preparation times.
- Trained new team members on operational procedures and customer service standards effectively.
- Implemented process improvements that reduced wait times during peak hours significantly.
- Resolved customer inquiries swiftly, fostering loyalty through positive interactions and effective problem-solving.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Psychiatric Technician
Utah State Hospital
Provo, UT
01.2015 - 05.2016
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in therapeutic activities to promote patient engagement and recovery.
- Administered medications following established protocols and physician directives.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Trained new staff on best practices in patient care and safety procedures.
- Implemented crisis intervention techniques to manage challenging behaviors effectively.
- Led quality improvement initiatives that increased overall patient satisfaction scores.
- Enhanced workflow efficiency by streamlining documentation processes within the department.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Care Coordinator
Utah State Developmental Center
American Fork, UT
09.2014 - 11.2015
- Coordinated care plans for individuals with developmental disabilities, enhancing service delivery and client satisfaction.
- Collaborated with multidisciplinary teams to ensure comprehensive support and resource allocation for clients.
- Implemented individualized assessments to identify client needs and tailor services accordingly.
- Developed training materials and conducted workshops for staff on best practices in client care coordination.
- Streamlined communication processes between caregivers, clients, and healthcare providers to improve service efficiency.
- Mentored new staff on case management procedures, fostering a supportive learning environment.
- Analyzed feedback data to refine care strategies, resulting in improved outcomes for clients and families.
- Led initiatives to integrate technology solutions into care coordination processes, enhancing documentation accuracy and accessibility.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Education
GED -
Bismarck High School
Bismarck, AR06-2011
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Goal setting
Task delegation
Staff supervision
Staff management
Workload management
Timeline
Assistant Manager
Papa Johns
04.2025 - 04.2026
Assistant Manager
SUBWAY®Restaurants
02.2023 - 12.2024
General Manager
Little Caesars
05.2021 - 05.2022
Census Worker
Census Bureau
05.2020 - 01.2021
Assistant Manager
Papa Johns
04.2019 - 05.2020
Assistant Manager
Crossmark
06.2018 - 01.2019
Crew Member
Sheetz
12.2016 - 05.2018
Psychiatric Technician
Utah State Hospital
01.2015 - 05.2016
Care Coordinator
Utah State Developmental Center
09.2014 - 11.2015
GED -
Bismarck High School