Audra Northup
Salinas,Ca
Summary
Customer-focused professional with experience in front desk operations, hospitality, retail, and team leadership. Skilled in building positive relationships, resolving concerns, and providing exceptional service in fast-paced environments. Currently pursuing an Associate of Science in Medical Office Administration and seeking to bring strong communication, organization, and community engagement skills to a Resident Services Coordinator position with MidPen Housing.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Capitola Venetian Hotel
Santa Cruz, Ca
11.2025 - Current
- Answer phones, manage reservations, and assist guests with questions and concerns
- Maintain accurate guest records, reservations, and payment information while ensuring attention to detail
- Coordinate guest check-ins and check-outs while managing multiple priorities in a fast-paced environment
Supervisor/Barista
TZone
Monterey, Ca
10.2024 - 07.2025
- Completed daily operations by coordinating staff schedules, delegating responsibilities, and ensuring efficient, customer-focused service in a fast-paced environment
- Built positive relationships with customers and team members by providing responsive service, resolving concerns professionally, and fostering a welcoming environment
Classroom Volunteer
Monterey Peninsula Unified School District
Monterey, Ca
08.2025 - 12.2025
- Assisted the classroom teacher with daily classroom operations, lesson preparation, and organization to support a positive and engaging learning environment
- Supported elementary students individually and in small groups by encouraging participation, reinforcing learning activities, and building positive relationships
- Fostered a safe, inclusive, and respectful classroom through effective communication, teamwork, and collaboration with teachers and staff
Camp Counselor
Santa Cruz Outdoor Science School
Santa Cruz, Ca
03.2024
- Coordinated educational, recreational, and team-building activities for elementary and middle school students, promoting engagement, collaboration, and positive youth development
- Supervised campers in a safe and inclusive environment while building positive relationships with students, families, and fellow staff members
- Resolved conflicts calmly and respectfully by encouraging effective communication, problem-solving, and teamwork to maintain a positive camp community
Education
Associates in Science - Medical Office Administration
Monterey Peninsula College
Monterey, Ca07.2026
High School Diploma - undefined
Marina High School
Marina, Ca06.2025
Skills
Resident and Customer Relations
Conflict Resolution
Community Engagement
Event Coordination
Team Collaboration
Microsoft Outlook
Problem-solving
Time management
Positive engagement
Team leadership
Timeline
Front Desk Agent
Capitola Venetian Hotel
11.2025 - Current
Classroom Volunteer
Monterey Peninsula Unified School District
08.2025 - 12.2025
Supervisor/Barista
TZone
10.2024 - 07.2025
Camp Counselor
Santa Cruz Outdoor Science School
03.2024
High School Diploma - undefined
Marina High School
Associates in Science - Medical Office Administration
Monterey Peninsula College