Audra Pagano
Newark,New Jersey
Summary
Dynamic professional skilled in effective communication and customer relationship management. Proven track record in supervising administrative staff and implementing office procedures that boost operational efficiency and foster a collaborative work environment.
Overview
31
31
years of professional experience
Work History
Administrative Supervisor
County of Essex
Newark, NJ
10.1994 - 03.2026
- Supervised administrative staff to ensure efficient workflow and task completion.
- Developed and implemented office procedures to enhance operational efficiency.
- Managed budgetary processes and inventory for office supplies and equipment.
- Trained new employees on administrative practices and software tools.
- Oversaw records management to maintain compliance with county regulations.
- Facilitated communication between departments to streamline information sharing.
- Resolved conflicts among employees by investigating complaints thoroughly and taking appropriate disciplinary action when necessary.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Assisted with the development of new processes for improving efficiency within the department.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Provided guidance to staff members in the areas of customer service, data entry, filing systems, office equipment maintenance, and safety protocols.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Developed and implemented policies and procedures to ensure compliance with relevant laws and regulations.
Education
Master of Arts - English
Seton Hall University
South Orange, NJ05-1994
Skills
- Office management
- Team leadership
- Customer relationship management
- Effective communication
- Conflict resolution
- Performance evaluation
- Time management
- Staff supervision
References
References available upon request.
Timeline
Administrative Supervisor
County of Essex
10.1994 - 03.2026
Master of Arts - English
Seton Hall University