AUDRA PORTER
Colebrook
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Efficient and accurate Certified Pharmacy Technician with proven ability to thrive in fast-paced settings. Team player with strong customer engagement and data entry skills.
Overview
44
44
years of professional experience
2
2
Certifications
Work History
Patient Access Specialist-Remote
Dartmouth Hitchcock
Lebanon
02.2022 - Current
- Coordinated scheduling of appointments, optimizing staff and resource utilization.
- Assisted patients with requests for prescription refills, prior authorizations and referrals.
- Utilized electronic health record systems to maintain accurate patient data entries.
- Ensured adherence to privacy regulations while handling sensitive patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Certified Pharmacy Technician
ISHC Pharmacy
Colebrook
04.2013 - 12.2021
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Compiled customer demographic, allergy and medical history background.
- Verified and filled over 100 prescriptions per day in busy Retail and 340B pharmacy setting.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained clean and organized pharmacy shelving and work areas.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Certified Pharmacy Technician
Rite-Aid Pharmacy
Colebrook
05.1998 - 03.2013
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Verified and filled over 400 prescriptions per day in busy Retail pharmacy setting.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
OTC Manager/Pharmacy Tech
Dickson's Pharmacy
Colebrook
06.1982 - 05.1998
- Supervised team of pharmacy technicians, interns and support staff.
- Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
- Ordered medicines on a daily basis to meet anticipated demand from patients and reduce backorders.
- Communicated with patients with compassion while keeping medical information private.
- Trained newly hired technicians.
Education
High School Diploma -
Colebrook Academy
Colebrook, NH06.1984
Some College (No Degree) - Secretarial Science
NH Vocational Technical School
Berlin, NHSkills
- Labeling procedures and FDA compliance
- Pharmacy operations and workflow optimization
- Point of sale systems proficiency
- Problem-solving and troubleshooting
- Drug inventory control and stocking
- Quality assurance and control
- Insurance verification and billing
- Filling prescriptions and preparing medications
- Customer issue resolution
Certification
Certified Pharmacy Technician-NHA
Timeline
Patient Access Specialist-Remote
Dartmouth Hitchcock
02.2022 - Current
Certified Pharmacy Technician
ISHC Pharmacy
04.2013 - 12.2021
Certified Pharmacy Technician
Rite-Aid Pharmacy
05.1998 - 03.2013
OTC Manager/Pharmacy Tech
Dickson's Pharmacy
06.1982 - 05.1998
High School Diploma -
Colebrook Academy
Some College (No Degree) - Secretarial Science
NH Vocational Technical School