Overview
Work History
Education
Skills
Timeline
Generic

Audra Seales

Seasoned Customer Service Representative with over 5 years of experience in high-volume call centers. Excelled in roles requiring exceptional communication, problem-solving, and data entry skills. Seeking Customer Service Rep position to leverage extensive background in customer support, technical assistance, and account management.
Bedford,OH

Overview

7
7
years of professional experience
1990
1990
years of post-secondary education

Work History

Collections Representative (Remote

Synchrony Financial
Canton, OH
10.2024 - Current
  • Processed payments efficiently, ensuring accurate account updates and minimizing discrepancies.
  • Maintained detailed records of customer interactions and account statuses for future reference.
  • Resolved disputes by closely examining account details and negotiating suitable outcomes.

Lead Collection Specialist

Discover Finacial Services
New Albany, Ohio
04.2023 - 04.2024
  • Led customer outreach campaigns to improve collection rates and customer engagement.
  • Executed data analysis to identify trends in delinquent accounts and optimize collection strategies.
  • Collaborated with sales teams to align collection efforts with customer retention initiatives.

Customer Service Representative

Spectrum
Garfield Heights, Ohio
09.2022 - 03.2023
  • Resolved customer inquiries with efficient solutions and accurate product information.
  • Assisted customers in navigating service options to enhance their experience.
  • Managed difficult conversations with empathy to foster positive customer relationships.

Senior Customer Service Representative (Remote)

Cardinal Health
Twinsburg, Ohio
02.2021 - 10.2021
  • Facilitated effective communication between customers and internal departments to enhance service delivery.
  • Developed training materials to improve product knowledge among team members.
  • Streamlined issue resolution processes, leading to quicker turnaround times for customer inquiries.

Patient Technical Advocate

Inogen, Inc
Brooklyn, OH
03.2019 - 02.2020
  • Delivered exceptional customer service by addressing inquiries and resolving issues for respiratory patients, ensuring satisfaction with products and services.
  • Troubleshot product issues and provided detailed account overviews, enhancing patient understanding and equipment usability.
  • Served as a knowledgeable resource for both customers and internal stakeholders regarding respiratory therapy products and services.

Education

Associate of Arts - Social Work Technician

Community College of Allegheny County
Pittsburgh, PA
01.1999 - 12.2001

Churchill High School
Churchill, PA

Skills

  • Payment processing
  • Account reconciliation
  • Dispute resolution
  • Data analysis

Timeline

Collections Representative (Remote

Synchrony Financial
10.2024 - Current

Lead Collection Specialist

Discover Finacial Services
04.2023 - 04.2024

Customer Service Representative

Spectrum
09.2022 - 03.2023

Senior Customer Service Representative (Remote)

Cardinal Health
02.2021 - 10.2021

Patient Technical Advocate

Inogen, Inc
03.2019 - 02.2020

Associate of Arts - Social Work Technician

Community College of Allegheny County
01.1999 - 12.2001

Churchill High School
Audra Seales Seasoned Customer Service Representative with over 5 years of experience in high-volume call centers. Excelled in roles requiring exceptional communication, problem-solving, and data entry skills. Seeking Customer Service Rep position to leverage extensive background in customer support, technical assistance, and account management.