Audre Hamdi
Michigan City,IN
Summary
Nursing student with clinical experience in healthcare, prepared for this role. Strong ability to adapt to changing needs and collaborate effectively with teams. Skilled in patient care, medical terminology, and basic clinical procedures. Reliable and results-driven, with focus on achieving positive health outcomes and maintaining high standards in all tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IGaming Support Specialist
Four Winds Casino Resort
New Buffalo
07.2022 - 08.2025
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Communicated with clients to verify roots and causes of computer problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
Call Center Representative
Four Winds Casino Resort
New Buffalo
01.2021 - 08.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Manager
Stray Dog Bar And Grill
New Buffalo
04.2019 - 01.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Associate of Science - Nursing
Southwestern Michigan College
Dowagiac, MI05-2027
Skills
- Vitals monitoring
- Task prioritization
- Patient assessments
- Clinical judgment
- ADL assistance
- Infection control standards
- Epic EHR software
- Attention to detail
- Critical thinking
Certification
- Basic Life Support (BLS) – American Heart Association, Expires: June 2027
Timeline
IGaming Support Specialist
Four Winds Casino Resort
07.2022 - 08.2025
Call Center Representative
Four Winds Casino Resort
01.2021 - 08.2022
Retail Manager
Stray Dog Bar And Grill
04.2019 - 01.2021
Associate of Science - Nursing
Southwestern Michigan College