Audrea Adkins
Shady Spring,WV
Summary
Licensed Esthetician with managerial experience in a high volume spa setting,
specializing in customized skincare, client education, and treatment planning. Strong background in team leadership, client relations, and operational oversight. Recognized for maintaining a clean, organized, and compliance driven environment while supporting providers and
ensuring exceptional patient care.
Overview
16
16
years of professional experience
Work History
Spa Manager
Mountain Serenity Spa
Pipestem Resort State Park, WV
05.2023 - 09.2025
- Promoted to Spa Manager for outstanding service performance, strong leadership, and consistent client satisfaction.
- Managed daily spa operations including staff scheduling, training, payroll, inventory management, and product purchasing.
- Performed advanced esthetics treatments: HydraFacial, dermaplaning, chemical peels, acne facials, high frequency, body wraps, scrubs, waxing, lash lifts, brow tint/lamination, and customized facials.
- Trained all new estheticians and cosmetologists and ensured compliance with sanitation standards and treatment protocols.
- Assisted with marketing, promotions, retail sales strategies, and improving guest retention.
- Handled guest concerns professionally, ensuring high level service and safety.
- Advised clients on proper home-care regimens.
Secretary
Walker's Auto
Meadow Bridge, WV
11.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Managed high volume calls.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist
Hughes Network Systems LLC.
Meadow Bridge, WV
05.2009 - 09.2012
- Answered the multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for the entire department.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Esthetician
New River Community And Technical College
Lewisburg, WV08.2021
High School Diploma - undefined
Summers County High School
Hinton, WV05.2008
Skills
- Skin Condition and Treatments
- Body Treatments
- Facial Cupping
- Facial Reflexology
- Face Analysis
- Customized Facials
- Inventory Management
- Employee Scheduling
- Payroll Assistance
- Organization Skills
- Scheduling
Accomplishments
- Directly managed and supervised coworkers
- Contributed with marketing campaigns that were highly successful with my team. Communication and interpersonal skills.
- Top retail seller for skin care products. Exceeding sales target.
- Plan, assign, and coordinate all training of new staff members, hospitality training, up to date on all training needed to operate the spa.
- Evaluate employee performance with the goals for guest satisfaction.
- Efficient in DaySmart Program, marketing spa, and reaching out to clients for new appointments. Design of a website for a way to book online.
Timeline
Spa Manager
Mountain Serenity Spa
05.2023 - 09.2025
Secretary
Walker's Auto
11.2018 - 01.2020
Receptionist
Hughes Network Systems LLC.
05.2009 - 09.2012
High School Diploma - undefined
Summers County High School
Associate of Applied Science - Esthetician
New River Community And Technical College