Audrea Adkins
Shady Spring,WV
Summary
Licensed Esthetician with managerial experience in a high volume spa setting,
specializing in customized skincare, client education, and treatment planning. Strong background in team leadership, client relations, and operational oversight. Recognized for maintaining a clean, organized, and compliance driven environment while supporting providers and
ensuring exceptional patient care.
Overview
16
16
years of professional experience
Work History
Spa Manager
Mountain Serenity Spa
05.2023 - 09.2025
- Promoted to Spa Manager for outstanding service performance, strong leadership, and consistent client satisfaction.
- Managed daily spa operations including staff scheduling, training, payroll, inventory management, and product purchasing.
- Performed advanced esthetics treatments: HydraFacial, dermaplaning, chemical peels, acne facials, high frequency, body wraps, scrubs, waxing, lash lifts, brow tint/lamination, and customized facials.
- Trained all new estheticians and cosmetologists and ensured compliance with sanitation standards and treatment protocols.
- Assisted with marketing, promotions, retail sales strategies, and improving guest retention.
- Handled guest concerns professionally, ensuring high level service and safety.
- Advised clients on proper home-care regimens.
Secretary
Walker's Auto
11.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Managed high volume calls.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist
Hughes Network Systems LLC.
05.2009 - 09.2012
- Answered the multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for the entire department.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Esthetician
New River Community And Technical College
Lewisburg, WV08.2021
High School Diploma - undefined
Summers County High School
Hinton, WV05.2008
Skills
- Skin Condition and Treatments
- Body Treatments
- Facial Cupping
- Facial Reflexology
- Face Analysis
- Customized Facials
- Inventory Management
- Employee Scheduling
- Payroll Assistance
- Organization Skills
- Scheduling
Accomplishments
- Directly managed and supervised coworkers
- Contributed with marketing campaigns that were highly successful with my team. Communication and interpersonal skills.
- Top retail seller for skin care products. Exceeding sales target.
- Plan, assign, and coordinate all training of new staff members, hospitality training, up to date on all training needed to operate the spa.
- Evaluate employee performance with the goals for guest satisfaction.
- Efficient in DaySmart Program, marketing spa, and reaching out to clients for new appointments. Design of a website for a way to book online.
Timeline
Spa Manager
Mountain Serenity Spa
05.2023 - 09.2025
Secretary
Walker's Auto
11.2018 - 01.2020
Receptionist
Hughes Network Systems LLC.
05.2009 - 09.2012
High School Diploma - undefined
Summers County High School
Associate of Applied Science - Esthetician
New River Community And Technical College