Hi, I’m
Lisandra Lugo
Esthetician / Trainer
Fort Worth,TX
Summary
Friendly and reliable bilingual Licensed Esthetician with advanced training in in facials and body services. Also an enthusiastic training professional successful at developing training plans and supplementary materials to help estheticians excel. A clear communicator with an enthusiastic style and insightful approach. Motivated to continue learning, and growing in the esthetics industry.
Overview
17
years of professional experience
Work History
SkinTech SpaFort Worth, TX
Lead Esthetician / Trainer
02.2023 - Current
Job overview
- Mentored junior estheticians, improving overall team performance and skill sets.
- Collaborated with owners to develop new protocols, ensuring consistent quality of service across the team.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, then designed and implemented effective training programs to fill gaps.
European Wax Center Lewisville, TX
Waxing Specialist
10.2022 - 01.2023
Job overview
- Increased spa revenue by upselling at-home products and providing excellent treaTrent's.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
Lewisville Independent School DistrictLewisville, TX
Substitute Teacher
01.2018 - 08.2021
Job overview
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Promoted a collaborative learning environment through structures activities and positive reinforcement, fostering teamwork and communication skills.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Victoria's Secret & PINKHighland Village, TX
Merchandise Manager
10.2016 - 01.2018
Job overview
- Set sales quotas and established performance expectations to optimize sales and customer service.
- Onboarded new employees and Cross-trained existing employees to maximize team agility and performance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Seminole County Sheriff OfficeSanford, FL
Crime Analyst
02.2015 - 08.2016
Job overview
- Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on data analytics.
- Maintained energy and enthusiasm in fast-paced environment.
Seminole County Sheriff OfficeSanford, FL
Staff Assistant
10.2014 - 02.2016
Job overview
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
US Marines Corps
Intelligence Analyst
08.2007 - 08.2013
Job overview
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Salon Boutique AcademyAddison, TX
from Licensed Esthetician
Collin County Community CollegeMcKinney, TX
Associate of Arts from Education
Skills
- Bilingual- English and Spanish
- Skin Analysis
- Skin Condition Treatments
- Advanced Facials Specialist
- Body Contouring Specialist
- Personalized Care Regimens
- Spa Retail Sales
- Sanitation Standards
- Time Management
- Online Teaching
- Interdisciplinary Teaching
- Critical and Creative Thinking
- Diversity and Inclusion
- Clear Public Speaking Skills
- Customer Complaint Resolution
- Team Onboarding
- Consultative Selling Techniques
- Verbal and Written Communication
- Quantitative and Qualitative Analysis
- Information Organization
- Analytical Thinking
- Strategic Planning
- Spa Management
- Student Engagement
- Group and Individual Instruction
- Quality Assurance
Timeline
Lead Esthetician / Trainer
SkinTech Spa
02.2023 - Current
Waxing Specialist
European Wax Center
10.2022 - 01.2023
Substitute Teacher
Lewisville Independent School District
01.2018 - 08.2021
Merchandise Manager
Victoria's Secret & PINK
10.2016 - 01.2018
Crime Analyst
Seminole County Sheriff Office
02.2015 - 08.2016
Staff Assistant
Seminole County Sheriff Office
10.2014 - 02.2016
Intelligence Analyst
US Marines Corps
08.2007 - 08.2013
Salon Boutique Academy
from Licensed Esthetician
Collin County Community College
Associate of Arts from Education