CRISTINA SAINI
Spavia Day Spa
11
years of professional experience
Detail-oriented, bilingual (English/Spanish) healthcare support candidate with 10+ years of experience in high-volume customer service, patient schedule management, confidential recordkeeping, and administrative operations. Skilled at handling multi-line phone systems, executing accurate data entry, managing patient/client registration, and resolving service inquiries with high empathy. Fully versed in maintaining strict compliance with privacy standards and equipped to streamline revenue cycle operations and front-desk workflow.
Work History
Client Specialist/Esthetician
4 Years 7 Months- Executed high-volume patient/client scheduling, intake registration, and account updates using proprietary management software with 100% accuracy.
- Acted as primary point of contact for inbound calls, resolving complex service inquiries, patient/client concerns, and schedule updates while maintaining exceptional satisfaction ratings.
- Maintained precise, confidential client records, treatment documentation, and daily account logs in strict adherence to data privacy standards.
- Navigated scheduling systems to optimize daily appointment flow, reduce patient wait times, and support operational revenue goals.
Salon Customer Experience Specialist
2 Years 6 Months- Managed front-desk operations for a fast-paced environment, handling high-volume incoming phone calls, appointment bookings, and demographic updates.
- Performed daily data entry for transaction processing, service logging, and account reconciliation to support accurate revenue cycle tracking.
- Maintained confidential client profiles, updated contact/billing details, and ensured complete accuracy of account data.
- Increased client retention and satisfaction by delivering personalized, high-touch phone follow-ups and efficiently resolving service complaints.
Client Services Administrator Assistant
2 Years 4 Months- Served as the first point of contact for inbound patient/client communications, answering calls, scheduling appointments, and managing check-in workflows.
- Maintained secure database files, ensuring full compliance with privacy protocols and sensitive record management.
- Verified accuracy of incoming orders, verified account details, and coordinated logistics to support seamless front-office delivery.
Education
High School Diploma
Skills
Patient & Client Access: Appointment Scheduling
Patient Registration
Patient Intake & Check-in
Demographic Data Entry
Administrative & Revenue Support: Multi-line Phone Operations
Insurance & Record Verification
Confidential Recordkeeping
Billing Support
Communication & Care: High-Volume Inquiry Resolution
Bilingual Patient Communication (English/Spanish)
De-escalation
Systems & Compliance: Electronic Booking System
Microsoft Office Suite
Bilingual in English/Spanish
Timeline
Client Specialist/Esthetician
Spavia Day Spa
09.2021 - 04.2026Read More
Salon Customer Experience Specialist
Salon Maffei
07.2017 - 01.2020Read More
Client Services Administrator Assistant
Spa Lamya
03.2015 - 07.2017Read More
White Plains High School
High School Diploma
Read More