Audreana Hulsey
Bonne Terre,MO
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
4
4
years of professional experience
Work History
Operator/Receptionist
Midwest Health Group
09.2021 - 04.2024
- Took incoming calls to refill medications, make appointments, and send messages for patients regarding their health concerns.
- Provided ICD-10 codes to insurance companies, pharmacies, etc.
- Took incoming calls from pharmacies, laboratories, hospitals, other doctor offices, etc.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Collected and verified telephone numbers, addresses, and health insurance information.
- Performed medical records management, including filing, organizing and scanning documents.
Professional Dog Bather
Pawfection Pet Grooming
01.2021 - 05.2021
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Complied with all relevant regulations governing animal care facilities, including proper disposal of waste materials and adherence to mandated grooming standards.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
Nutrition Specialist
Lean Kitchen Company
07.2020 - 12.2020
- Developed educational materials that simplified complex nutritional concepts for clients, leading to increased understanding and adherence.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Certificate of Completion - Electrical Engineering
05-2021
High school diploma -
05-2021
Skills
- Customer service
- Computer skills
- Insurance Verification
- Medical terminology
- Documentation review
- ICD-10
- HIPAA
- ICD coding
- Teamwork and collaboration
- Medical office experience
- Primary care
Additional Information
Earned a successful score on the SkillsUSA Electrical Construction Wiring Proficiency Assessment
Assessments
- Administrative assistant/receptionist, Proficient, 06/22, Using basic scheduling and organizational skills in an office setting
- Customer service, Proficient, 06/22, Identifying and resolving common customer issues
Timeline
Operator/Receptionist - Midwest Health Group
09.2021 - 04.2024
Professional Dog Bather - Pawfection Pet Grooming
01.2021 - 05.2021
Nutrition Specialist - Lean Kitchen Company
07.2020 - 12.2020
Unitec Career Center - Certificate of Completion, Electrical Engineering
Central R-3 High School - High school diploma,
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