Audrey Borisch
Kennelwood
Saint Louis,MO
5
years of professional experience
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Work History
Receptionist
1 Year 3 Months- Scheduled appointments and coordinated daily calendars for 6+ staff members, supporting service delivery for 75+ customers per day
- Managed portfolio of 200+ customer accounts, ensuring timely billing cycles and 100% invoice accuracy
- Verified vaccination records and client information for accurate intake and compliance.
Assistant Manager
1 Year 4 Months- Audited and categorized inventory, producing reports that minimized product loss by 20%
- Resolved customer complaints and led crisis management efforts, achieving a satisfaction rating
- Coordinated in‑store gaming events attracting 150+ patrons, directing a team of 8 staff and achieving a 120% increase in foot traffic
Team Lead
8 Months- Balanced cash drawers exceeding $1500 to ensure accuracy and accountability
- Timed concurrent running lines to uphold corporate compliance standards
- Supervised shift operations to maintain service standards, food quality, and team productivity.
Assistant Manager
8 Months- Oversaw operations across 4 facility sections concurrently, maintaining service standards
- Produced weekly operational reports linking store staff to corporate, improving information flow and reducing request turnaround by 25%
- Authored training documents for multiple facility sections, standardizing procedures and reducing onboarding time by 40%
Customer Service Coordinator
11 Months- Fielded over 200 client calls daily, honing phone communication skills and consistently meeting service standards
- Implemented client retention strategies to improve loyalty and satisfaction.
- Learned new skills to effectively contribute across different departments.
Education
High School Diploma
Skills
Customer account management
Scheduling
Office administration
Time management
Organizational management
Tech-Savvy
Phone etiquette
Problem-solving
Leadership
Customer relationship management
Timeline
Receptionist
Kennelwood
07.2025 - CurrentRead More
Assistant Manager
Gamestop
03.2024 - 07.2025Read More
Team Lead
McAlister’s Deli
07.2023 - 03.2024Read More
Assistant Manager
Petland
10.2022 - 06.2023Read More
Customer Service Coordinator
Carshield
08.2021 - 07.2022Read More
Hancock Place High School
High School Diploma
Read More