Tabitha Hinnenkamp
Summary
Dedicated Receptionist experienced in front desk operations, effective communication, and customer service. Enhanced workplace atmosphere and client satisfaction through empathy, patience, and positivity. Focused on contributing to company growth by efficiently managing multiple tasks and training new staff.
Overview
11
11
years of professional experience
Work History
Receptionist
Deep Creek Veterinary Hospital
Chesapeake, Virginia
04.2015 - 05.2026
- Greeted clients and pets, ensuring a welcoming environment at the veterinary hospital.
- Managed appointment scheduling and coordinated with veterinary staff for efficient service.
- Handled incoming calls, addressing inquiries and providing information on services offered.
- Verified invoices for accuracy and completeness to ensure timely billing.
- Collaborated with team members to resolve billing discrepancies promptly.
- Assisted in preparing monthly financial reports for internal review.
- Utilized invoicing software to streamline billing processes efficiently.
- Assisted with the preparation of customer statements and invoices.
- Maintained records of customer account activity and payment history.
- Monitored payments due from customers and contacted delinquent payers by telephone and email.
- Compiled daily reports on outstanding invoices for management oversight.
- Performed data entry of invoices into financial systems and databases.
- Prepared monthly reports detailing status of accounts receivable.
- Updated customer profiles with changes in contact information.
- Answered inquiries from customers regarding their accounts payable and receivable balances.
- Processed credit card payments for customers' convenience.
- Compiled invoice information, including customer name, product or service purchased, cost and date of purchase.
- Provided support to accounting staff during month-end close activities.
- Prepared journal entries and reconciliations to support month-end closing activities.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Processed invoice payments and recorded information in account database.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Education
Some College (No Degree) - Prerequisites
Tidewater Community College
Virginia Beach, VASkills
- Appointment scheduling
- Invoice processing
- Customer account management
- Claims submission
- Payment monitoring
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Phone etiquette
- Multi-line telephone skills
- Scheduling appointments
- Front desk operations
- Multi-line phone system operation
- Professional demeanor
- Scheduling
- Greeting and seating clients
- Recordkeeping and bookkeeping
- Clerical support
- Telephone skills
- Verbal and written communication
- Multitasking and prioritization
- Data entry
- Reception desk management
- Service-oriented mindset
- Mail handling
- Customer and client relations
- Call redirection
- Organization skills
- Data inputting
- Performance improvement
- Calendar management
- Meticulous and organized
- Documentation and reporting
- Positive and professional
- Customer/Client relations
- Billing reconciliation
- Data entry
- Financial reporting
- Customer service
References
References available upon request.
Timeline
Receptionist
Deep Creek Veterinary Hospital
04.2015 - 05.2026
Some College (No Degree) - Prerequisites
Tidewater Community College