Lynn Simmons
Buckhannon
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
2
2
years of professional experience
Work History
Receptionist
Community Care Of West Virginia
Weston
01.2025 - Current
- Answered phone calls and directed inquiries to appropriate staff
- Scheduled patient appointments using electronic health record system
- Maintained a clean and organized reception area
- Welcomed and assisted patients upon arrival
- Verified patient insurance information at check-in
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Activity Leader
Holbrooks Nursing Home
Buckhannon
08.2024 - 12.2024
- Organized engaging activities for residents to enhance social interaction.
- Collaborated with staff to develop customized activity plans for diverse needs.
- Assisted residents in participating in recreational events and programs.
- Maintained a safe and welcoming environment during all activities.
- Documented resident participation and feedback for program improvement.
- Supported team members in executing daily activity schedules smoothly.
- Promoted physical wellness through exercise and movement programs for seniors.
- Assisted with set up and clean up of activity areas.
- Maintained accurate records of attendance, program participation, and progress reports.
Teller I
First CommunityBank
01.2023 - 12.2023
- Processed customer transactions accurately and efficiently at a busy financial institution.
- Assisted customers with account inquiries and provided relevant information promptly.
- Maintained cash drawer, ensuring proper balance throughout shifts.
- Educated clients on bank services, enhancing customer engagement and satisfaction.
- Collaborated with team members to streamline daily operations and improve workflow.
- Utilized banking software to document transactions and manage customer accounts effectively.
- Resolved customer issues by actively listening and offering appropriate solutions.
- Adhered to security protocols to protect sensitive information and prevent fraud risks.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
Education
High School Diploma -
Buckhannon Upshur High
Buckhannon, West Virginia05-2001
Skills
- Electronic health records
- Customer account management
- Transaction processing
- Appointment scheduling
- Activity planning
- Customer service
- Team collaboration
- Time management
- Data entry
- Communication skills
- Organization skills
- Front desk operations
- Multi-line telephone skills
Timeline
Receptionist
Community Care Of West Virginia
01.2025 - Current
Activity Leader
Holbrooks Nursing Home
08.2024 - 12.2024
Teller I
First CommunityBank
01.2023 - 12.2023
High School Diploma -
Buckhannon Upshur High