Audrey Bottolfson
Sun Prairie,WI
Summary
A passionate and dedicated worker with years of excellent customers service. Strives to solve problems and make a positive impact. Skilled with computers and programs as well has having an eye for aesthetics
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
The Edgewater Hotel
Madison , WI
12.2022 - 11.2023
- Handled scheduling responsibilities, including managing customer information in the database and coordinating appointment bookings and cancellations.
- Redesigned menus and signs to enhance visual appeal and improve customer experience.
- Ensured superior guest experience through excellent hospitality
- Managed spa phone, email, and mail processing.
GIS Technician
Continental Mapping
Sun Prairie, WI
03.2021 - 09.2021
- Used GIS technology, equipment or systems to produce data layers, maps, tables and reports.
- Assisted with the design of geodatabase structures for various projects.
- Provided technical assistance to users of GIS systems.
Tour Consultant
Holiday Vacations
Eau Claire, WI
07.2018 - 05.2019
- Marketed and sold tour packages to potential customers through various channels.
- Handled customer inquiries via telephone or email promptly and professionally.
- Assisted clients in finding, planning and preparing for vacations.
- Played an active role in enhancing company and client interaction through participation in an efficiency committee.
- Implemented a reference map and data legend system, improving customer experience.
Education
Bachelor of Arts - Cultural And Environmental Geography
University of Wisconsin - Eau Claire
Eau Claire, WI12-2018
Korean History And Language
Korea University
Seoul, South Korea08-2016
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN05-2014
Skills
- Customer Service
- Project Coordination
- Technical Support
- Cultural Sensitivity
- Scheduling
- Positive and professional
- Tech-Savvy
- Meticulous and organized
- Administrative Support
- Ability to Collect, Interpret and Analyze Data
Certification
- Certified Event Planner, AIP College- 2023
Languages
French
Limited
Korean
Limited
Timeline
Receptionist
The Edgewater Hotel
12.2022 - 11.2023
GIS Technician
Continental Mapping
03.2021 - 09.2021
Tour Consultant
Holiday Vacations
07.2018 - 05.2019
Bachelor of Arts - Cultural And Environmental Geography
University of Wisconsin - Eau Claire
Korean History And Language
Korea University
Associate of Arts -
Inver Hills Community College
- Certified Event Planner, AIP College- 2023
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