Audrey Brockway
Tolono,IL
Summary
Highly motivated and committed Business Specialist with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
Work History
Child Support Specialist Trainee
Healthcare And Family Services, State Of Illinois
Champaign, IL
08.2018 - 01.2019
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Provided genetic testing to determine paternity needs.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Performed skip tracing activities to locate absent parents and assets.
- Explained policies, procedures and instructions to parents.
- Located parents for gaining child support and prepared records of payments.
Office Coordinator
Healthcare And Family Services, State Of Illinois
Champaign, IL
11.2017 - 08.2018
- Interacted with Child Support customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution and assignment to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Provided genetic testing to determine paternity needs.
- Located parents for gaining child support and prepared records of payments.
Office Coordinator
Healthcare And Family Services, State Of Illlinois
Champaign, IL
04.2012 - 01.2016
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Provided genetic testing to determine paternity needs.
- Located parents for gaining child support and prepared records of payments.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Explained policies, procedures and instructions to parents.
Hospital Corpsman Third Class
United States Navy, USN
Great Lakes, IL
09.2003 - 09.2011
- Provided leadership, delegation and exceptional medical service in high-pressure situations.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Created and maintained unobstructed operative fields using diverse range of tools.
- Decontaminated, cleaned, assembled, packaged, sterilized, stored and distributed reusable surgical instrumentation and equipment.
- Worked General Surgeons to maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Administered medical care for range of conditions and basic health concerns.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
Education
BBA - Generalist
American InterContinental University
Schaumburg, IL01.2017
Skills
- Understands the legal requirements of HIPPA policies and Procedures
- Strong Communicative and Customer Service Skills
- Understands medical terminology due to past Military Training
- Proficient in Microsoft Office
Timeline
Child Support Specialist Trainee
Healthcare And Family Services, State Of Illinois
08.2018 - 01.2019
Office Coordinator
Healthcare And Family Services, State Of Illinois
11.2017 - 08.2018
Office Coordinator
Healthcare And Family Services, State Of Illlinois
04.2012 - 01.2016
Hospital Corpsman Third Class
United States Navy, USN
09.2003 - 09.2011
BBA - Generalist
American InterContinental University