FORAM THAKKAR
Elgin,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Child Support Specialist Trainee
State Of IL/DHFS
Chicago, IL
04.2024 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Underwriter VA SAR/LAPP
Keller Mortgage
Remote
08.2020 - 01.2023
- Making independent credit decisions regarding acceptability of loan files and approval/denial of loan applications for conventional as well as VA loans.
- Reviewing appraisal reports and collateral issues related to real estate in order to determine whether it may properly support approval of loan application loan
- Utilizing automated underwriting systems such as Desktop Underwriter and Loan Prospector in order to assist in execution of duties and responsibilities of role
- Providing training and direction to Junior Underwriter in order to assure clear understanding of compliance and lending guidelines.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Maintained pipeline of 30 loans and and underwrote average of 2.5 new loans per day consistently.
Financial Center Loan Officer
Bank of America, Woodfield mall financial center
Schaumburg, IL
06.2019 - 03.2020
- Identified , developed and maintained quality network of business relationships.
- Assisted clients in selecting appropriate loan products for their needs such as conventional, VA, FHA, IHDA, HELOC etc. resulting in higher customer satisfaction.
- Analyzed financial and credit data to advise clients of product/pricing policies and guidelines and gathered any required additional information
- Successfully managed financial center and pipeline of business
- Worked on prioritizing multiple tasks and complied with federal and state compliance policies and adhered to Home mortgage disclosure act requirements.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Residential Mortgage Specialist
Wintrust Mortgage Elgin State Bank
Elgin, IL
11.2016 - 06.2019
- Developed and maintained successful relationships with business referral sources
- Communicated with and advised clients and partners during various stages of the loan process
- Provided underwriting with complete and accurate loan applications
- Ensured exceptional client experience by overseeing loan process from origination through closing
- Utilized training materials, reference tools, and other resources to provide accurate up-to-date loan program / policy information to clients and partners.
Mortgage Loan Officer
Market Place Mortgage
Lombard, IL
01.2015 - 04.2016
- Prepare loan files for each customer who has applied for loan and collect all necessary documents
- Study financial documents submitted by customers and evaluate financial standing and creditworthiness of customer
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Coordinate with mortgage officers, underwriters, lawyers, etc., as required to process loans
Student Finance Consultant II
DeVry University
Addison, IL
11.2007 - 07.2012
- Assisted applicants and students in making informed tuition investment decision by providing accurate, helpful Student Finance advice
- Increased student satisfaction and retention by providing proactive tuition investment and student finance support to assigned portfolio of students
- Managed escalated concerns and resolving issues in timely manner
- Trained and coached entry-level team members and student workers
- Acted in a supervisory role in absence of Director
- Reduced student loan default rates by conducting thorough counseling sessions on loan repayment options.
Education
Bachelors - Information Technology
Manipal Academy of Higher Education
Diploma - Electronic and Communication Engineering
Govt. Polytechnic
Skills
- Credit Analysis
- Time Management
- High level of accuracy
- Strong problem solving
- Attention to detail
- Negotiation Tactics
- Customer Service
- Risk Mitigation
- Analyzing data
- Case analysis
- Legal Research
- Policy Knowledge
Certification
VA automatic underwriter certification.
Languages
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Child Support Specialist Trainee
State Of IL/DHFS
04.2024 - Current
Underwriter VA SAR/LAPP
Keller Mortgage
08.2020 - 01.2023
Financial Center Loan Officer
Bank of America, Woodfield mall financial center
06.2019 - 03.2020
Residential Mortgage Specialist
Wintrust Mortgage Elgin State Bank
11.2016 - 06.2019
Mortgage Loan Officer
Market Place Mortgage
01.2015 - 04.2016
Student Finance Consultant II
DeVry University
11.2007 - 07.2012
Bachelors - Information Technology
Manipal Academy of Higher Education
Diploma - Electronic and Communication Engineering
Govt. Polytechnic