Audrey Crawford
Chuckey,TN
Summary
Dedicated shift leader with proven expertise in customer service and team management. Skilled in resolving complaints and enhancing team performance to drive operational success. Dynamic shift leader with experience in employee training and operational oversight. Known for strong communication and inventory management skills, consistently ensuring compliance and high standards in customer service.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin'
Greeneville, TN
03.2025 - Current
- Supervised team during busy shifts to ensure smooth operations.
- Trained new employees on customer service and product preparation.
- Handled customer inquiries and resolved issues promptly.
- Managed inventory levels and restocked supplies as needed.
- Maintained cleanliness and organization of the work area.
- Ensured compliance with health and safety regulations daily.
- Collaborated with management to enhance team performance and efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Upheld company standards and compliance requirements for operations.
Server
Nova's Sushi Bar & Grill
Greeneville, TN
07.2024 - 01.2025
- Handled customer inquiries and resolved issues effectively.
- Assisted in training new servers on restaurant procedures.
- Processed payments accurately using the point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
Shift Leader
Pal's
Greenville, TN
10.2021 - 03.2023
- Collaborated with management to enhance team performance and efficiency.
- Trained new employees on customer service and product preparation.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Chuckey Doak High School
Greeneville, TN05-2022
Skills
- Team leadership
- Employee training
- Inventory management
- Customer service
- Compliance adherence
- Customer relationship management
- Customer transactions
- Cash handling
- Time management
Reference
Bethany Blair
Assistant General Manager
Dunkin'
Mobile number - (423)972-5962
Email - mysingerb@yahoo.com
Address - 1112 nelms In Kingsport, TN 37665
Acquainted - 2 years
Maranda Eastep
General Manager
Dunkin'
Mobile Number - (423)766-1291
Acquainted - 2 years
E-mail - Marandakeast@gmail.com
Kassie Martin
Shift Leader
Pal's
Mobile Number - (423)429-3298
Address - 1510 Sun Valley Drive Greeneville, TN 37745
Acquainted - 5 years
Sherin Whitfield
Mobile Number - (423)823-0777
Address - 600 Holder Rd Afton, TN 37641
Acquainted - 21 years
E-mail - Sheri_goldens@comcast.net
References
References available upon request.
Timeline
Shift Leader
Dunkin'
03.2025 - Current
Server
Nova's Sushi Bar & Grill
07.2024 - 01.2025
Shift Leader
Pal's
10.2021 - 03.2023
High School Diploma -
Chuckey Doak High School