Audrey Cretton
Dunkin' Brands
Appleton,WI
1
Certification
19
years of professional experience
Proven leader and adept mentor, I elevated store performance at Starbucks by inspiring teams, optimizing operations, and mastering inventory management. Skilled in coaching and relationship building, I significantly contributed to store growth, trained new managers, and supported multiple store openings. Achieved over 50% in controllable contribution, showcasing my problem-solving and managerial acumen while consistently elevating the customer and employee experience.
Work History
Regional Supervisor
5 Months- Handle multiple customer issue escalations per week while maintaining prompt service recovery and clear communication.
- Review sales trends, labor needs, and store priorities to support balanced regional performance.
- Support hiring efforts by screening candidates and coordinating interviews for open store roles.
- Reinforce employee relations practices by addressing concerns early and supporting a positive work environment.
- Maintain service standards through regular observations, staff feedback, and follow-through on action items.
- Assist with daily problem solving by clarifying procedures and resolving store-level workflow barriers.
Store Manager
5 Months- Oversaw daily store operations, including opening routines, floor readiness, and closing procedures.
- Led hiring and onboarding efforts to maintain a dependable team and consistent service coverage.
- Coached associates on service standards, sales expectations, and daily execution priorities.
- Reviewed store performance to identify gaps in labor, merchandising, and customer experience.
Store Manager Trainer
13 Years 5 Months- Promoted to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Inspired a team of employees to deliver the Starbucks Experience, role modeling excellent customer service while executing operational excellence through staffing, training, scheduling, inventory management, and P&L management.
- Contributed to service quality by reinforcing customer-facing routines and addressing issues before escalation.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or waste.
- Consistently contributed over 50% in controllable contribution.
- Conducts meaningful employee development conversations for hourly employees as Development Day lead, providing constructive feedback and setting goals for continued growth.
- Coached new managers through challenging situations involving employee relations or conflict resolution techniques, including ethics and legal investigations.
- Experience managing multiple stores during gaps in management with competing priorities and through times of ambiguity.
- Supported the opening of six new stores, including recruiting and hiring talent and optimizing store organization.
- Trained seven new store managers and maintained positive working relationships with them to enhance continued growth and development.
- Actively uses annual planning calendar to influence and support our team of managers for best scheduling practices, hiring needs due to traditional trends of staffing fluctuations, and shifts in business with inventory management preparedness.
- Passionate about learning and committed to continuous improvement.
Barista & Shift Supervisor
4 Years 9 Months- Supervised front-of-house operations and maintained smooth workflow during opening, closing, and peak rushes.
- Trained new team members on service standards, drink preparation, and register procedures.
- Resolved customer concerns promptly and coordinated service recovery to preserve a positive guest experience.
- Monitored product stock and restocked supplies to keep service areas ready throughout each shift.
Customer Service Manager
3 Years 4 Months- Led a team of customer service representatives to deliver consistent, high-quality support.
- Answered customer questions and resolved issues with clear, professional communication.
- Trained associates on company policies, scanning accuracy, discounts, safety compliance, and emergency response protocols.
- Managed customer bottlenecks by directing traffic flow and coordinating break coverage within legal parameters.
Education
Business - Organizational Leadership
- Expected in 05/2028
- GPA: 4.0
- Dean's List
- Study Abroad: Costa Rica, Business of Coffee in Costa Rica
Skills
Store operations
Manager training
Compliance management
Problem solving
Recruitment and hiring
Coaching and mentoring
Relationship building
P&L management
Inventory management
Scheduling workflow management
Employee relations
Conflict resolution
Performance management
New store opening
Operational planning
Controllable contribution management
Customer issue resolution
Escalation handling
Service recovery
Accomplishments
- Nominated for Store Manager of the Quarter three times.
- Nominated for Store Manager Excellence Award twice.
- Dean’s List at Arizona State University with a 4.0 GPA five consecutive terms at ASU.
Certification
Certified Food Safety Manager
References
References available upon request.
Timeline
Regional Supervisor
Dunkin' Brands
06.2026 - CurrentRead More
Store Manager
89th & Madison
01.2026 - 06.2026Read More
Store Manager Trainer
Starbucks
08.2012 - 01.2026Read More
Customer Service Manager
Walmart
02.2008 - 06.2011Read More
Barista & Shift Supervisor
Starbucks
10.2007 - 07.2012Read More
Arizona State University
Business from Organizational Leadership
Read More