Audrey Dalpe
Kingwood,TX
Summary
Proven track record of enhancing customer experience at Dr. Belinda Rivas through exceptional calendar management and empathetic communication. Skilled in data entry and telephone etiquette, adept at remote work, consistently meeting deadlines with precision. Demonstrated ability to adapt quickly, contributing to team and individual success.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
Dr. Belinda Rivas
10.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
Secretary/Treasurer/Owner
WTS, Inc
04.2019 - 09.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
Psychic Reader
Psychic Power Network
10.2014 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Arts And Media
Southampton College
Southampton, NY05.2003
Skills
Meeting deadlines
Calendar Management
Remote Work Capabilities
Accuracy and Precision
Schedule Coordination
Data entry proficiency
Telephone Etiquette
Timeline
Appointment Scheduler
Dr. Belinda Rivas
10.2023 - Current
Secretary/Treasurer/Owner
WTS, Inc
04.2019 - 09.2023
Psychic Reader
Psychic Power Network
10.2014 - 06.2015
Bachelor of Arts - Arts And Media
Southampton College
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