Audrey Dau
Spokane,WA
Summary
Dynamic professional with a proven track record at Leo’s Photography, enhancing client satisfaction through exceptional customer service and advanced photography skills. Excelled in managing customer complaints and data accuracy, boosting sales and repeat business. Demonstrated leadership in training staff and streamlining operations, achieving top-notch service quality.
Overview
16
16
years of professional experience
Work History
Customer Service
The Top Shelf
02.2020 - 11.2024
- Provided excellent customer service, resolving inquiries and issues on spot.
- Boosted company reputation by delivering exceptional customer service to clients.
- Increased sales by providing exceptional customer service and product knowledge.
- Developed long-lasting client relationships by providing exceptional customer service.
- Increased repeat business through exceptional customer service and communication skills.
Data Entry Clerk
Leo’s Photography
08.2018 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
Manager's Assistant
Carusos
05.2015 - 07.2018
- Assisted coworkers and staff members with special tasks on daily basis.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked front and back of the house, handling food and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Attended monthly sales meetings and reported pertinent information to employees.
Photographer
Leo’s Photography
08.2010 - 12.2013
- Developed strong relationships with clients through clear communication and professionalism.
- Selected and set up appropriate props, backdrops, and lighting.
- Planned and prepared for on-location and studio shoots.
- Trained new photographers in use of camera equipment and editing software.
- Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
Server
Mt Spokane Ski & Snowboard Park
01.2009 - 03.2009
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
MEAD
Spokane, WA06.2008
Skills
- Exceptional customer service
- Customer service support
- Dining customer service
- Managing customer complaints
- Foodservice terminology
- Working with diverse customers
Timeline
Customer Service
The Top Shelf
02.2020 - 11.2024
Data Entry Clerk
Leo’s Photography
08.2018 - 12.2018
Manager's Assistant
Carusos
05.2015 - 07.2018
Photographer
Leo’s Photography
08.2010 - 12.2013
Server
Mt Spokane Ski & Snowboard Park
01.2009 - 03.2009
High School Diploma -
MEAD
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