Audrey Foster
Winter Park
Summary
Motivated and dependable individual seeking a Non-Certified Corrections Officer Trainee position, committed to safety, discipline, and ethical conduct. Reliable, team-oriented, and calm under pressure, with strong communication skills and a willingness to grow through training and hands-on experience.
Overview
8
8
years of professional experience
Work History
Front desk manager
Canal Management
03.2024 - Current
- problem-solving and de-escalation practices
- strong and definitive communication
- engaged listening and understanding
- applying standards with equity and dependability
- urgent situation handling and prompt decision-making
- team cooperation and alignment
- record-keeping and incident documentation
- cultural competence and professionalism
Customer service representative
Maximus
01.2021 - 11.2023
- Maintained order in high-pressure environments by calmly addressing disputes and enforcing policies to ensure safety and compliance.
- De-escalated tense situations through active listening, empathy, and clear communication, preventing escalation into more serious incidents.
- Handled confidential information with discretion, ensuring compliance with privacy and security protocols.
311 call center agent
King tele services
02.2020 - 12.2020
- Handled all public inquiries through phone communication with efficiency and courtesy.
- Ensured high-quality customer service by offering reliable information and support to callers.
- Logged complaints and service requests, ensuring accurate documentation and prompt escalation for resolution.
Medical transportation dispatcher
Dash Car services
01.2018 - 03.2019
- Coordinated incoming calls from patients, caregivers, and healthcare providers to arrange non-emergency medical transportation.
- Established clear communication, superior customer service, and reliable trip information to meet patient needs effectively.
- Entered service requests, complaints, and ride details into dispatch software, directing urgent concerns for immediate attention.
- Collaborated with drivers to assign routes, confirm schedules, and address service issues in real time.
- Sustained meticulous records to facilitate compliance with healthcare and transportation regulations.
Education
High-school diploma -
Leadership and public service high school
New York City09-2011
Skills
- Conflict resolution and de-escalation techniques
- Clear and assertive communication
- Active listening and empathy
- Rule enforcement with fairness and consistency
- Crisis management and quick decision-making
- Team collaboration and coordination
- Documentation and incident reporting
- Cultural sensitivity and professionalism
- Registration processing
Languages
English
Spanish
Timeline
Front desk manager
Canal Management
03.2024 - Current
Customer service representative
Maximus
01.2021 - 11.2023
311 call center agent
King tele services
02.2020 - 12.2020
Medical transportation dispatcher
Dash Car services
01.2018 - 03.2019
High-school diploma -
Leadership and public service high school