Audrey Hammond
Phoenix,AZ
Summary
I'm a reliable employee who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport.
Overview
2
2
years of professional experience
Work History
Receptionist
Rudolph & Hammond, LLC
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Simplified front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Barista
Dutch Bros
09.2021 - 06.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Education
Bachelor of Arts -
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Pinnacle High School
Phoenix, AZ05.2022
Skills
- Product Displays
- Credit Card Transactions
- Coordinating Orders
- Hospitality and Professionalism
- Cleaning and Sanitizing
- Payment Processing
- Office Management
- Clerical Support
- Data Entry
Timeline
Receptionist
Rudolph & Hammond, LLC
05.2023 - 08.2023
Barista
Dutch Bros
09.2021 - 06.2022
Bachelor of Arts -
Arizona State University
High School Diploma -
Pinnacle High School
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