August Martin
Cottonwood ,AZ
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Cottonwood collective
Cottonwood
04.2023 - 04.2024
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured a clean environment
- Processed payments and updated accounts to reflect balance changes.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Greeted customers, answered general questions and directed to appropriate locations.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed credit card transactions accurately and efficiently.
- Managed appointments through scheduling software systems with accurate records of services rendered.
Barista
Enchantment Resort
Sedona , Az
06.2022 - 03.2023
- Prepared and served hot or cold beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Managed cash register and processed transactions with accuracy and integrity.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained calm demeanor during high-volume periods and special events.
- Adhered to health department regulations concerning sanitation standards.
Restaurant Hostess
Enchantment resort
Sedona , Az
11.2021 - 06.2022
- Provided menus and answered questions about menu items and specials.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned patrons to suitable tables according to server rotation.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took reservations from patrons by phone or online.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Serving Assistant
Enchantment Resort
Sedona, Az
11.2021 - 06.2022
- Performed opening and closing duties such as restocking supplies, cleaning work areas.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Maintained cleanliness of restaurant dining area throughout shift.
- Effectively multitasked within fast-paced environment.
- Organized storage areas for clean dishes and stocked linens.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Wiped down and cleaned chairs, booths, and highchairs.
- Replenished napkins, condiments, silverware and glassware as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified manager of issues with equipment or breakage.
- Performed closing duties such as resetting tables, and tidying service areas to prepare for the next day.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Ensured that each table was properly set before seating guests.
- Stocked service stations with ice, napkins and straws.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Polished glasses and silverware during and after every work shift.
Assistant Manager
Crazy Tony’s market
Sedona, Arizona
06.2021 - 11.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
Barista
Safeway
Sedona, Arizona
09.2020 - 06.2021
- Recommended pastries and sandwiches to pair with customers' beverages.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Adhered to health department regulations concerning sanitation standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared and served hot or cold beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Skills
- Scheduling
- Documentation and reporting
- Positive and professional
- Reception desk management
- Multitasking and prioritization
- Phone etiquette
- Front desk operations
- Time management
- Calendar management
- Retail management
- Attention to detail
- Food running
- Smoothie making
- Espresso machine operations
- Cash handling
- POS system operation
- Product displays
- Table setting
- Order taking
- Table bussing
- Coffee expertise
- Opening and closing duties
- Espresso machine operation
Timeline
Receptionist
Cottonwood collective
04.2023 - 04.2024
Barista
Enchantment Resort
06.2022 - 03.2023
Restaurant Hostess
Enchantment resort
11.2021 - 06.2022
Serving Assistant
Enchantment Resort
11.2021 - 06.2022
Assistant Manager
Crazy Tony’s market
06.2021 - 11.2021
Barista
Safeway
09.2020 - 06.2021