Isabella Marginet
Commerce,MI
Summary
Hardworking and outgoing employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Receptionist
NT Nails And Spa
Commerce , MI
2022.02 - 2023.01
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and texts daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked supplies, replacing toiletries, liners and soaps.
Barista
Starbucks
Novi , MI
2021.01 - 2021.09
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created signs and displays to advertise store products or events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Banquet Server, Halfway House, Pool Cabana Server
Prestwick Village Golf Club
Highland , MI
2023.05 - 2024.08
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented meal options to help patrons select food and beverages.
- Stocked server areas with supplies before, during and after shifts.
Retail Sales Associate
Campus Den
Okemos , MI
2023.08 - 2023.11
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Creative Advertising
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Walled Lake Central High School
Commerce Township, MI05.2022
Skills
- Customer Relations
- Cash Register Operations
- Reliable and Punctual
- Product Knowledge
- Customer Service
- Relationship Building
- Product Displays
- Meticulous and Organized
- Visitor and Customer Relations
- Organization and Efficiency
Languages
Spanish
Timeline
Retail Sales Associate
Campus Den
2023.08 - 2023.11
Banquet Server, Halfway House, Pool Cabana Server
Prestwick Village Golf Club
2023.05 - 2024.08
Receptionist
NT Nails And Spa
2022.02 - 2023.01
Barista
Starbucks
2021.01 - 2021.09
Creative Advertising
Michigan State University
High School Diploma -
Walled Lake Central High School
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