Isabella Marginet
Commerce,MI
Summary
Hardworking and outgoing employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Receptionist
NT Nails And Spa
Commerce, MI
02.2022 - 01.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and texts daily.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked supplies, replacing toiletries, liners and soaps.
Barista
Starbucks
Novi, MI
01.2021 - 09.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created signs and displays to advertise store products or events.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Banquet Server, Halfway House, Pool Cabana Server
Prestwick Village Golf Club
Highland, MI
05.2023 - 08.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented meal options to help patrons select food and beverages.
- Stocked server areas with supplies before, during and after shifts.
Retail Sales Associate
Campus Den
Okemos, MI
08.2023 - 11.2023
- Greeted customers upon entering the store and provided assistance.
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Creative Advertising
Michigan State University
East Lansing, MI05.2026
High School Diploma -
Walled Lake Central High School
Commerce Township, MI05.2022
Skills
- Customer Relations
- Cash Register Operations
- Reliable and Punctual
- Product Knowledge
- Customer Service
- Relationship Building
- Product Displays
- Meticulous and Organized
- Visitor and Customer Relations
- Organization and Efficiency
Languages
Spanish
Timeline
Retail Sales Associate
Campus Den
08.2023 - 11.2023
Banquet Server, Halfway House, Pool Cabana Server
Prestwick Village Golf Club
05.2023 - 08.2024
Receptionist
NT Nails And Spa
02.2022 - 01.2023
Barista
Starbucks
01.2021 - 09.2021
Creative Advertising
Michigan State University
High School Diploma -
Walled Lake Central High School
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