Audrey Henson
Dexter,NM
Summary
Educator Fellows: successful at working with students from diverse backgrounds. Combines real-life experience with certified hours of student teaching experience to provide engaging and interactive learning environment. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ed Fellows Educational Assistant
Roswell Independent School District
08.2023 - Current
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained safety and security by overseeing students in recess environments.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Taught courses under guidance of senior instructors.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Copied, organized and distributed classroom assignments or other paperwork.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Handled class records for attendance, assignment grades and course participation scores.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Shared important information with students concerning upcoming assignments and tests.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
Special Education Paraprofessional
Hobbs Municipal School District
01.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Monitored student classroom and outdoors activities to promote student safety.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Maintained positive attitude and affirmatively communicated with each student.
- Supported teacher in development of individual learning strategies.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Provided individualized reading, writing and math instruction to support student development.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Observed students' performance and recorded relevant data to assess progress.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Worked with students to promote learning and pro-social development.
Customer Service
Sonic Drive-In
05.2019 - 07.2019
- Did drive thru, exchanged goods for payment, cleaned equipment, and restocking
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
McDonald's
02.2018 - 05.2018
- During my time here I cashiered and also worked the fry station
- I cleaned restrooms and lobby as well as drive through station
- I took orders and also handed them out to customers.
Math Tutor
Hagerman
01.2015 - 05.2018
- I tutored while I was in school as a part time so I could make a little extra money while going to school
Education
Some College - Secondary Teaching
Eastern New Mexico University-Roswell Campus
09.2024
Skills
- Special Needs
- Tutoring
- Special Education
- Classroom Experience
- Autism Experience
- Classroom Management
- Experience with Children
- Curriculum Development
- Experience Working With Students
- Cashiering (4 years)
- Animal restraint (4 years)
- Animal Care (4 years)
- Math
- Teaching
- Childcare
- Pet Grooming
- Toddler Care
- Pet care
- Kennel experience
- Dog handling
- Mathematics instruction
- Family Communication
- Group and individual instruction
- Peer Mentoring
- Homework Assistance
- Individualized Instruction
- Test Preparation
- Student assessment
- Teaching strategies
- Teacher Support
- Study Skills Development
- Project-based learning
- Positive Reinforcement
- Curriculum Implementation
- Mathematics Instruction
- Higher education
- Materials Preparation
Certification
- Driver's License, 03/01/21, 03/01/25
- Pre-K-12 Educational Assistant License, 06/01/20, 06/01/30
- Substitute Teaching Certification, 06/01/21, 06/01/24
Additionalinformation
408589, 408589
Extra Curricular
- Extracurricular Activities: FFA
- Extracurricular: Youth Group
- Extracurricular: Girl Scouts
Timeline
Ed Fellows Educational Assistant
Roswell Independent School District
08.2023 - Current
Special Education Paraprofessional
Hobbs Municipal School District
01.2022 - Current
Customer Service
Sonic Drive-In
05.2019 - 07.2019
Cashier
McDonald's
02.2018 - 05.2018
Math Tutor
Hagerman
01.2015 - 05.2018
Some College - Secondary Teaching
Eastern New Mexico University-Roswell Campus
- Driver's License, 03/01/21, 03/01/25
- Pre-K-12 Educational Assistant License, 06/01/20, 06/01/30
- Substitute Teaching Certification, 06/01/21, 06/01/24
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