Audrey Hoctor
Cheektowaga,NY
Summary
Accomplished Medical Records Supervisor with a proven track record at Buffalo Pharmacies Institutional. Expert in healthcare compliance and electronic health record applications, with exceptional multitasking and communication skills. Spearheaded seamless mergers and advanced patient confidentiality protocols, demonstrating adaptability and a results-driven approach.
Overview
21
21
years of professional experience
Work History
Medical Records Supervisor
Buffalo Pharmacies Institutional
Williamsville, NY
12.2010 - Current
- Provided ongoing training and resources to staff members on proper documentation practices within clinical settings.
- Facilitated smooth transitions during mergers or acquisitions, ensuring seamless integration of new medical records into existing systems.
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Transcribed and entered patient medical information into electronic medical records systems.
- Assisted in training new staff on medical record processing and filing procedures.
Draperies Sales Associate
JCpennys
Cheektowaga NY
05.2008 - 04.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Sold custom Drapes and Window Coverings
Sales Associate
Consumer Beverages
Cheektowaga, NY
06.2005 - 07.2007
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Save A Lot
Cheektowaga, NY
07.2003 - 03.2005
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Bachelor Of Science - Forensic Chemistry
SUNY Buffalo State
Buffalo, NY12.2009
Advanced Regents -
John F. Kennedy High School
Cheektowaga, NY06.2005
Skills
- Medical Billing Understanding
- Multitasking proficiency
- Healthcare Compliance Knowledge
- Critical thinking abilities
- Time Management Capabilities
- Written and verbal communication
- Staff Training and Development
- Microsoft Office Suite Familiarity
- Medical terminology expertise
- Conflict resolution techniques
- Regulatory Reporting Requirements
- HIPAA Regulations Proficiency
- Auditing medical records
- Patient Confidentiality Assurance
- HIPAA knowledge
- Records Organization and Maintenance
- Clinical Documentation
- Records analysis
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Microsoft Excel
- Medical Terminology
- Patient Medical Records Maintenance
- Electronic Health Record Applications
- Protected Health Information
Timeline
Medical Records Supervisor
Buffalo Pharmacies Institutional
12.2010 - Current
Draperies Sales Associate
JCpennys
05.2008 - 04.2010
Sales Associate
Consumer Beverages
06.2005 - 07.2007
Sales Associate
Save A Lot
07.2003 - 03.2005
Bachelor Of Science - Forensic Chemistry
SUNY Buffalo State
Advanced Regents -
John F. Kennedy High School