Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Audrey Hornberger

Muscle Shoals

Summary

Dynamic professional with extensive experience in operations management, team leadership ,and inventory control with proven ability to enhance customer satisfaction and streamline workflows, ensuring operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Kentucky Fried Chicken
Florence
05.2025 - Current
  • Assisted in managing daily operations and staff scheduling.
  • Trained new team members on service standards and food safety protocols.
  • Monitored inventory levels and coordinated supply orders with vendors.
  • Ensured compliance with health regulations and maintained cleanliness standards.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Prepared weekly schedules for staff members based on their availability.

Assistant General Manager

JACK'S FAMILY RESTAURANTS INC.
Muscle Shoals
06.2023 - 05.2025
  • Led daily operations, optimized workflow efficiency, and enhanced customer satisfaction through proactive issue resolution, while managing staff schedules and maintaining supply chain logistics.
  • Streamlined operational costs through data-driven inventory management and waste reduction strategies, while ensuring compliance with safety and quality standards.
  • Orchestrated front and back-of-house operations, ensuring precise cash management, inventory control, and adherence to company policies and procedures.

Assistant General Manager/Assistant Catering Coordinator

Taziki's Mediterranean Cafe
Florence
12.2021 - 06.2023
  • Managed store operations, opening and closing 6 days a week, ensuring seamless daily functions.
  • Coordinated catering services, boosting customer satisfaction, and repeat business.
  • Analyze sales data, report projections, and manage payroll, contributing to financial accuracy.
  • Prepared weekly schedules for staff members based on their availability.
  • Monitored inventory levels and placed orders for new stock as needed.

Customer Service Representative

Uhaul Moving And Storage
Florence
04.2021 - 12.2021
  • Assisted clients with moving and storage solutions, enhancing customer satisfaction.
  • Scheduled and dispatched trucks for rentals, optimizing logistics efficiency.
  • Managed customer accounts and resolved disputes, ensuring seamless service.
  • Processed rental agreements and handled customer payments efficiently.
  • Educated customers on equipment usage and safety procedures.
  • Streamlined reservation processes and payment handling, while resolving customer disputes, ensure smooth operations and enhanced customer satisfaction.

Assistant General Manager

Rick's BBQ
Muscle Shoals
12.2018 - 03.2021
  • Managed daily store operations with a team of 10 to 12 employees.
  • Created weekly schedules, optimizing staff allocation, and productivity.
  • Coordinated and executed catering deliveries, enhancing client satisfaction.
  • Implemented a data-driven inventory management system through weekly truck order processing, reducing stock discrepancies and supply chain delays.
  • Trained new team members on service standards and food safety protocols.
  • Ensured compliance with health regulations and maintained cleanliness standards.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.

Education

High School Diploma -

Palo Verde High School
Tucson, AZ
05-1998

Skills

  • Staff training
  • Inventory management
  • Compliance standards
  • Catering coordination
  • Budgeting and cost control
  • Operations management
  • Inventory control
  • Budgeting expertise
  • Program administration
  • Food safety and sanitation
  • Sales forecasting
  • Employee scheduling
  • Cross-functional team leadership
  • Time management
  • Cash handling
  • Scheduling optimization
  • Customer relationship management

Certification

  • Food Manager Certification (State Food Safety)- Aug 2023-Aug-2028
  • ServSafe Certification- Jul 2023-Jul-2028
  • Forklift Certification - April 2021- Present

References

References available upon request.

Timeline

Assistant General Manager

Kentucky Fried Chicken
05.2025 - Current

Assistant General Manager

JACK'S FAMILY RESTAURANTS INC.
06.2023 - 05.2025

Assistant General Manager/Assistant Catering Coordinator

Taziki's Mediterranean Cafe
12.2021 - 06.2023

Customer Service Representative

Uhaul Moving And Storage
04.2021 - 12.2021

Assistant General Manager

Rick's BBQ
12.2018 - 03.2021

High School Diploma -

Palo Verde High School

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