Audrey Keeton
Jacksonville
Summary
Results-driven Assistant Branch Manager with proven success in compliance management and operations. Expertise in team development and relationship building, aiming to enhance customer satisfaction and drive branch performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Fort McClellan Credit Union
Anniston, AL
05.2024 - 04.2026
- Assisted in daily branch operations, ensuring compliance with policies and procedures.
- Supported team in achieving sales goals through effective member service strategies.
- Managed scheduling and staffing to optimize branch efficiency and productivity.
- Trained new employees on systems and processes to enhance team performance.
- Coordinated cash shipment processes, ensuring accurate distribution to vault, ATMs, and tellers to maintain service continuity.
- Facilitated processing and closing of personal and vehicle loans to enhance customer satisfaction.
Member Service Representative
Fort McClellan Credit Union
Anniston, AL
06.2023 - 05.2024
- Assisted members with account inquiries and transactions, ensuring high-quality service delivery.
- Processed loan applications and provided guidance on financial products to enhance member experience.
- Maintained accurate records of member interactions using credit union software systems.
- Resolved member concerns efficiently, promoting positive relationships and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retail Sales Clerk
Calhoun Pickers
Anniston, AL
05.2022 - 06.2023
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and inventory management.
- Resolved customer inquiries and complaints promptly, boosting overall service quality and client retention rates.
- Assisted in visual merchandising, creating attractive displays to drive customer engagement.
- Managed cash register accurately while processing transactions swiftly but carefully.
- Rent payment collection from current vendors and negotiated contracts with new vendors.
Customer Service Associate
Winn Dixie Grocery
Anniston, AL
12.2019 - 06.2023
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash management.
- Maintained organized product displays, contributing to an inviting shopping environment.
- Trained new associates on customer service protocols and store policies for seamless operations.
- Facilitated customer transactions for bill payments and Western Union wire transfers. Oversaw check cashing processes to ensure customer satisfaction.
- Managed balancing of store safe and cashier registers to ensure accurate financial reporting.
Education
High School Diploma -
Jacksonville High School
Jacksonville, AL05.2022
Skills
- Banking
- Operations management
- Business development
- Team development
- Compliance management
- Audit preparation
- Staff education and training
- Account management
- Loan application evaluation
- Account analysis
- Relationship building and management
Certification
Notary Public (Alabama), Commission Expires May 2028
Timeline
Assistant Branch Manager
Fort McClellan Credit Union
05.2024 - 04.2026
Member Service Representative
Fort McClellan Credit Union
06.2023 - 05.2024
Retail Sales Clerk
Calhoun Pickers
05.2022 - 06.2023
Customer Service Associate
Winn Dixie Grocery
12.2019 - 06.2023
High School Diploma -
Jacksonville High School