Audrey Klinestiver
Macomb,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Also good at upselling and networking with customers and coworkers. Lastly, good at training and communicating in the industry.
Overview
4
4
years of professional experience
Work History
Key Holder
Twin Peaks
Auburn Hills, Michigan
06.2022 - Current
- Supervised floor staff during peak service and shift transitions.
- Handled cash drawers and balanced point-of-sale transactions.
- Verified accuracy the accuracy of register tills at the beginning and end of shift.
- Opened and closed the Twin Peaks location following daily operational checklists.
- Resolved guest concerns with prompt, professional service.
- Supported training for new team members on service procedures.
- Coordinated communication between management, servers, and kitchen staff.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Bartender
Twin Peaks
Auburn Hills, Michigan
06.2022 - Current
- Served guests at the bar top with fast, friendly Twin Peaks hospitality.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked IDs for age verification at the entrance and followed responsible alcohol service policies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept bar stations, wells, and service areas clean during rush periods.
- Worked with servers and kitchen staff on food and drink requests.
- Processed payments accurately and efficiently with a POS system.
Education
Bachelor of Accounting -
Oakland University
Rochester, MI05-2028
Associate of General Studies -
Macomb Community College
Warren, MI05-2022
Skills
- Checkout processing
- Cash handling
- Daily reporting
- Shift coordination
- Staff oversight
- Staff training
- Team leadership
- Customer service
- Effective communication
- Multitasking
- Menu memorization
- Conflict resolution
- Team training and development
- Outstanding customer service
- Suggestive selling
Timeline
Key Holder
Twin Peaks
06.2022 - Current
Bartender
Twin Peaks
06.2022 - Current
Bachelor of Accounting -
Oakland University
Associate of General Studies -
Macomb Community College