Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Audrey Lafleur

Newport,VT

Summary

Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.

Overview

32
32
years of professional experience

Work History

Surgical Scheduler Coordinator

North Country Surgical Associates
06.2010 - Current
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated with facilities to set up surgeries for 4 General Surgeons.

Secretary

United Church Of Newport
09.2003 - 06.2010
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Secretary

Orthopedic Surgeon, James C. Maas, MD
12.1991 - 09.2003
  • Billing Manager: I dealt with Medicaid, Medicare, BC/BS, Workman's comp and all commercial insurances.
  • Scheduled patient surgeries, MRI's, Bone Scan's, and CAT Scan's.
  • Answered incoming calls and scheduled patients for appointments.
  • Welcomed patients when they arrived and entered their personal insurance information into our system.

Education

High School Diploma -

North Country Senior Union High School
Newport, VT
06.1986

Skills

  • Provider Order Placement
  • Calendar and Appointment Management
  • Documentation Scanning
  • Schedule Oversight
  • Patient Relations
  • Telephone Management
  • Schedule Coordination
  • Reviewing Medical Histories

Languages

French
Native or Bilingual

Timeline

Surgical Scheduler Coordinator

North Country Surgical Associates
06.2010 - Current

Secretary

United Church Of Newport
09.2003 - 06.2010

Secretary

Orthopedic Surgeon, James C. Maas, MD
12.1991 - 09.2003

High School Diploma -

North Country Senior Union High School

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Audrey Lafleur