Audrey Lafleur
Newport,VT
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.
Overview
32
32
years of professional experience
Work History
Surgical Scheduler Coordinator
North Country Surgical Associates
2010.06 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for 4 General Surgeons.
Secretary
United Church Of Newport
2003.09 - 2010.06
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
Secretary
Orthopedic Surgeon, James C. Maas, MD
1991.12 - 2003.09
- Billing Manager: I dealt with Medicaid, Medicare, BC/BS, Workman's comp and all commercial insurances.
- Scheduled patient surgeries, MRI's, Bone Scan's, and CAT Scan's.
- Answered incoming calls and scheduled patients for appointments.
- Welcomed patients when they arrived and entered their personal insurance information into our system.
Education
High School Diploma -
North Country Senior Union High School
Newport, VT06.1986
Skills
- Provider Order Placement
- Calendar and Appointment Management
- Documentation Scanning
- Schedule Oversight
- Patient Relations
- Telephone Management
- Schedule Coordination
- Reviewing Medical Histories
Languages
French
Native or Bilingual
Timeline
Surgical Scheduler Coordinator
North Country Surgical Associates
2010.06 - Current
Secretary
United Church Of Newport
2003.09 - 2010.06
Secretary
Orthopedic Surgeon, James C. Maas, MD
1991.12 - 2003.09
High School Diploma -
North Country Senior Union High School
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