Audrey Ledesma
Lake Forest,CA
Summary
Responsible and dedicated student interested in applying excellent communication and problem-solving skills towards new opportunities. Experienced in retail sales, customer service, and handling money. Can quickly memorize product details, multitask at a fast pace, and build customer relationships. Very reliable and kind-hearted.
Overview
2
2
years of professional experience
Work History
Cashier/Drive-Thru Cashier/Certified Trainer
Raising Cane's Chicken Fingers
Laguna Hills, CA
03.2022 - 05.2023
- Restocked every chance there was in order to maintain an organized workspace and managers satisfied
- Assisted in training new employees on restaurant procedures and policies, was a Certified Trainer
- Collected payments and provided accurate change
- Created successful strategies to develop and expand customer service
- Helped with purchases and signed customers up for the Caniac Club Card
- Assisted customers over the phone regarding store operations, food information and order placement
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Checked headsets and replaced batteries prior to rush periods to maintain readiness
- Handled angry customers with calmness and patience
- Helped in the kitchen toast bread, and lay out the food in its basket and/or to-go box
Retail Sales Associate
Dicks Sporting Goods
Mission Viejo, CA
01.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Would sell a grand amount of protection plans for qualifying items, as well as credit cards
- Performed cashier CSS duties, such as ringing up sales, stocking merchandise, processing payments, ordering online necessities for customers, and issuing receipts
- Brought online orders out to the customer's car for curbside assistance
- Answered questions about current promotions and resolved issues according to store policies
- Completed transactions in an efficient manner while providing excellent customer service
- Handled customer complaints in a professional manner
- Created price tags and merchandise signs for new items
- Cleaned shelves, counters and tables to maintain organized store
- Maintained knowledge of sales and promotions, return policies and security practices
- Organized displays to attract customers and promote sales
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2023
Some College (No Degree) - General Education Courses
Irvine Valley College
Irvine, CASome College (No Degree) - Medical Radiologic Technology Program
Orange Coast College
Costa Mesa, CASkills
- Fluent in Spanish
- Can multitask at a fast pace
- Customer Service Specialist
- Cleaning and Sanitizing
- Marketing
- Money Handling
- Punctual
- Teamwork and Collaborative, as well as outgoing
- Problem-Solving
- Positive and Professional
- Store Opening and Closing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Was in Spanish 4AP, World History AP, and recommended for English honors
- Completed 10+ hours of community service my sophomore year by distributing food crates to many individuals at Faro Church, Lake Forest
Timeline
Retail Sales Associate
Dicks Sporting Goods
01.2023 - Current
Cashier/Drive-Thru Cashier/Certified Trainer
Raising Cane's Chicken Fingers
03.2022 - 05.2023
High School Diploma -
Trabuco Hills High School
Some College (No Degree) - General Education Courses
Irvine Valley College
Some College (No Degree) - Medical Radiologic Technology Program
Orange Coast College