Audrey Loeung
Dallas,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated manager with 6 years of experience with customers.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Zalat Pizza
Dallas, Texas
03.2022 - Current
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Minimized staff turnover through appropriate selection, orientation and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Created training modules and documentation to train staff.
Retail Sales Associate
Champs Sports
Mesquite, Texas
08.2018 - 05.2022
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Helped customers by answering questions and locating merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX08-2020
Skills
- Staff Development
- Workforce Management
- Strategic Planning
- Performance Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Zalat Pizza
03.2022 - Current
Retail Sales Associate
Champs Sports
08.2018 - 05.2022
High School Diploma -
North Mesquite High School