AUDREY MADONECZKY
Casa Grande,AZ
Summary
I have a warm and friendly demeanor. Skilled at conflict resolution. Team builder who takes initiative in any type of task. Punctual problem solver and avid multitasker. I have quite a lot of years in customer service.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Best Western Plus
Casa Grande, AZ
01.2022 - 03.2026
- I used to be an Assistant manager, but went down to part-time front desk. Improve staff performance through training, attention to detail, and problem solving. Resolve guest complaints in a professional manner. Responsible for guest billing and going through Medallia reviews. Front desk agent tasks as responding to emails, check-ins, answering phones, making reservations, etc.
Assistant Manager
Family Dollar
Casa Grande, AZ
01.2021 - 01.2022
- Supervised and trained other employees. In charge of stocking merchandise, loading/unloading trucks, making bank deposits, opening/closing the store, etc. Improve staff performance through training, attention to detail, and problem solving.
Housekeeper
Diversicare
Martin, TN
02.2021 - 04.2021
- **Target Role Aligned Statements:**
- Cleaned and sanitized guest rooms, restrooms, and common areas to maintain hygiene standards.
- Restocked supplies and linens efficiently to ensure readiness for incoming guests.
- Reported maintenance issues promptly to support a safe and welcoming environment.
- Followed safety protocols while handling cleaning chemicals and equipment during daily tasks.
- Improved guest satisfaction by maintaining high cleanliness standards in all areas.
- Enhanced workflow efficiency by organizing cleaning schedules based on occupancy levels.
- Resolved guest concerns regarding room cleanliness quickly to uphold service quality.
- Demonstrated proficiency in using various cleaning tools and equipment effectively.
- Collaborated with team members to promote a positive work environment daily.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Customer Service Representative
Loves Travel Stop
Arizona City, AZ
01.2021 - 01.2021
- Worked in the gas station and diesel department. Knowledge of semi-truck weight paperwork, cleaning showers, stocking merchandise, handling a POS system, handling money and answering phones.
Assistant Manager
Dollar Tree
Fulton, KY
01.2021 - 01.2021
- As an Assistant Manager I would open/close the store. Supervise store employees. Assist on running to the bank for daily deposits. Responsible for stocking merchandise, handling money, operating POS system, loading/unloading truck, supervising employees, etc.
Cashier
Big 5 Sporting Goods
Casa Grande, AZ
01.2017 - 01.2020
- As a cashier I would run several different departments including but not limited to Shoe department, Hunting/Fishing department, Clothing department, etc. My responsibilities were operating a POS system, handling money, greeting customers, resolving complaints, answering phones, stocking merchandise, ordering merchandise, etc.
Education
High School Diploma - undefined
Vista Grande High School
08.2017
Skills
- Excellent Listener
- Friendly, courteous, & service orientated
- Staff training
- Management
- Solid written & verbal communicaton
- Customer Service
- Handling Money
- Front desk agent
- Hotel Industry
- Food/Store Industry
Interests
Diamond Painting, Have my own Business, Hanging with family, Traveling
Timeline
Front Desk Agent
Best Western Plus
01.2022 - 03.2026
Housekeeper
Diversicare
02.2021 - 04.2021
Assistant Manager
Family Dollar
01.2021 - 01.2022
Customer Service Representative
Loves Travel Stop
01.2021 - 01.2021
Assistant Manager
Dollar Tree
01.2021 - 01.2021
Cashier
Big 5 Sporting Goods
01.2017 - 01.2020
High School Diploma - undefined
Vista Grande High School