Audrey McCasland
phoenix,AZ
Summary
Highly personable and skilled professional with experience in medical assistance and customer service. Adept at providing exceptional patient care and performing administrative duties, with the ability to communicate effectively, resolve issues, and build strong relationships with patients and colleagues. Passionate about contributing to a positive and efficient workplace environment.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Red Robin
Phoenix, Arizona
06.2023 - Current
- Served meals to customers in a friendly and courteous manner.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front Desk Associate
Mountainside Fitness
Phoenix, Arizona
03.2022 - 06.2023
- Maintained inventory levels of office supplies needed for front desk operations.
- Answered phone and emails to make reservations and take guest information.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Managed guest check-in and check-out procedures, reservations and payments.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Customer Service Manager
Safeway
Phoenix, Arizona
06.2020 - 05.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored phone calls to provide feedback and coaching.
- Monitored all cash handling activities to ensure adherence to internal control procedures.
Education
High School Diploma -
Boulder Creek High School
Phoenix, AZ05-2022
Some College (No Degree) - Nutrition Sciences
Glendale Community College
Phoenix, AZ05-2024
Graduate Certificate - Medical Assistant
Pima Medical Institute
Phoenix, AZ04-2025
Skills
- Patient care
- Team collaboration
- Problem solving
- Food safety
- Attention to detail
- Multitasking capacity
Timeline
Food Service Worker
Red Robin
06.2023 - Current
Front Desk Associate
Mountainside Fitness
03.2022 - 06.2023
Customer Service Manager
Safeway
06.2020 - 05.2023
High School Diploma -
Boulder Creek High School
Some College (No Degree) - Nutrition Sciences
Glendale Community College
Graduate Certificate - Medical Assistant
Pima Medical Institute
Similar Profiles
Scott LinneburScott Linnebur
Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.Director, IT Infrastructure & Dev Ops at Red Robin Gourmet Burgers, Inc.
Jordan JamesJordan James
Lead Line Cook at Red RobinLead Line Cook at Red Robin
Kaesyn Baldridge-NeufeldKaesyn Baldridge-Neufeld
Restaurant Team Member at Red RobinRestaurant Team Member at Red Robin
Saul ArandaSaul Aranda
Food Runner / Busser / Host at Red RobinFood Runner / Busser / Host at Red Robin
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio