Branden Myers
Detroit,MI
Summary
I'm a dependable and diligent person with years of experience working in customer service. I am also forward-thinking with deep understanding of resolving customer problems with efficiency and civility
Overview
9
9
years of professional experience
Work History
Field Investigator
Shadow Investigations Inc
01.2024 - Current
- Support litigation teams with accurate fact-finding efforts, contributing significantly to favorable outcomes in court claims.
- Manage caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Help ensure that compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Conduct thorough background checks to assist in the successful resolution of cases.
- Leverage exceptional organizational skills to handle multiple cases simultaneously, ensuring that all investigations received the necessary attention and resources for timely resolution.
- Help improve client satisfaction by providing timely updates on case progress and maintaining open lines of communication.
Fleet Response Specialist
TaskUs
10.2022 - 04.2024
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Followed all company policies and procedures to deliver quality work.
- Documented errors and inconsistencies observed while in production; reported findings in a timely manner
- Maintained database systems to track and analyze operational data.
- Observed, documented, and corrected the habits of autonomous vehicles as necessary
Cabin Supervisor
Prospect Airport Services
11.2020 - 10.2022
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Crew Leader
GardaWorld
05.2018 - 11.2020
- Distributed necessary tasks and duties during each shift.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
- Enhanced delivery efficiency by assisting truck drivers in loading and unloading cargo.
- Maintained accurate records of deliveries, pickups, and other relevant information to streamline operations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Applied strong problem-solving skills during unexpected delivery challenges, finding solutions that minimally impacted timelines or customer satisfaction levels.
Traffic Controller Officer
Detroit Police Department
04.2016 - 05.2018
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Set up and maintained traffic control closures for crews working alongside public right-of-way.
- Set messages on digital traffic signs to warn oncoming traffic of delays.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
Education
High School Diploma -
Continental Academy
Coral Gables, FL06-2005
Skills
- Technical troubleshooting
- Service desk support
- Customer support
- Problem resolution
- Analytical Skills
- Crew management
- Onboarding and training
- Training & development
- Data management
- Communication
- Video surveillance systems
- Call Center Operations
Timeline
Field Investigator
Shadow Investigations Inc
01.2024 - Current
Fleet Response Specialist
TaskUs
10.2022 - 04.2024
Cabin Supervisor
Prospect Airport Services
11.2020 - 10.2022
Crew Leader
GardaWorld
05.2018 - 11.2020
Traffic Controller Officer
Detroit Police Department
04.2016 - 05.2018
High School Diploma -
Continental Academy
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