Audrey Mcgahee

• Initially developed and implemented outreach strategies to introduce Cap Tel Captioning Telephones to North Carolina and South Carolina and Tennessee
• Hired, trained and managed new representatives to join team for installations of Cap Tel in residential homes.
• Managed relationships with community organizations to foster partnerships and increase referral opportunities.
• Installed, configured, and tested Cap Tel captioning telephones in 1000s of residential homes to ensure reliable and accessible communication.
• Trained customers one-on-one proper use of Cap Tel equipment, features, and daily operation, ensuring confidence and ease of use.

• Resolved customer inquiries through effective communication and active listening skills.
• Managed high-volume call traffic, ensuring timely resolution of issues and inquiries.
• Provided accurate product information and troubleshooting assistance to enhance customer satisfaction.

I was employed in the Millwork Dept. with special orders for windows and doors, providing product knowledge, order coordination, and customer service.

For the final year, I worked with payroll which included daily balance for all cashiers on duty and also completed monthly organization reports.