Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Leslie Banda

Houston,TX

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Server

The Flying Biscuit Cafe
12.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

File Clerk

Bobby K. Newman, P.C.
04.2023 - 09.2023
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
  • Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.

Server

YardHouse Darden Restaurants
12.2019 - 04.2023
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Pool Server

Houstonian Hotel Club & Spa
06.2019 - 03.2020
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
  • Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.

Education

Sociology

Texas A&M University
College Station, TX

High School Diploma -

Spring Woods High School
Houston
05.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Organizational skills
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

The Flying Biscuit Cafe
12.2023 - Current

File Clerk

Bobby K. Newman, P.C.
04.2023 - 09.2023

Server

YardHouse Darden Restaurants
12.2019 - 04.2023

Pool Server

Houstonian Hotel Club & Spa
06.2019 - 03.2020

Sociology

Texas A&M University

High School Diploma -

Spring Woods High School

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Leslie Banda