Audrey Mpunga
Plano,TX
Summary
Audrey Mpunga holds a bachelor's degree in Economics with a focus on Management. She specializes in researching operational risk management within the banking sector.
Previously, Audrey served as a Business Development Manager at SCC Advisors Ltd.
With a bachelor’s degree equivalent to BAC+3 in Economics and experience in the banking sector.
Quick to learn, Audrey is highly motivated, logical, and well-organized. She possesses a keen ability to work with precision and goal orientation, demonstrating efficiency in delivering quality work within tight deadlines.
Audrey excels in a very demanding environments, showcasing a well-structured approach and a strong determination to accomplish tasks, and adapt to any type of work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance E-Commerce Business Manager
eBay & Amazon
Dallas, TX
03.2020 - Current
- Manage and monitoring of e-commerce shop
- Recruitment and monitoring of virtual employee and partners for customer’s order fulfillment of e-commerce shop
- Improves the customer experience, manages the customer order fulfillment
- Generates data-driven market insights and manages relationships with e-commerce partners.
- Planning and promoting new product lines
Business Development Manager
SCC Advisors, Business Consulting Firm
Atlanta, GA
12.2018 - 02.2020
- Following up new business opportunities and organizing meetings with new customers
- Planning and preparing presentations
- Communicating new product developments to prospective clients
- Overseeing the development of marketing and Branding of the company
- Building and writing customers relationship management “CRM” activities report
- Providing management with feedback on the market insights
Retail Customer Service Representative
Commercial Bank (BCDC)
03.2016 - 09.2018
- Private individuals (Personal & Retail Banking)
- Corporations (Corporate Banking)
- Loan management Porto-folio
- Opening accounts with the bank
- State official Bank payroll
- Developing tailor-made forms of consumer credit
- Bank’s Western union branch
Top Model
Vodacom Superstar
Kinshasa, DRC/Congo
03.2015 - 08.2015
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Traveled to different locations for photoshoots when required.
- Arrived early for shoots to give extra time for hair, makeup, and styling.
- Increased social media presence to promote specific brands and products.
- Collaborated with photographers to create poses that best showcased products or concepts while maintaining a professional demeanor.
- Communicated effectively with clients and other professionals involved in projects to ensure successful outcomes.
- Worked closely with art directors to ensure that the vision of the brand was accurately portrayed through modeling.
Cook and Supervisor
Ariston Restaurant
Frankfurt, Germany
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Resolved customer complaints regarding food quality or services provided.
- Ordered supplies as needed for the kitchen.
Education
Bachelor of Science - Economics And Finance
Protestant University of Congo
DRCongo10-2015
Associate of Science - Economics And Finance
Protestant University of Congo
DRCongo08-2013
High School Diploma -
Mpiko Secondary School
DRCongo07-2010
Skills
- MS Office Proficiency
- Operations Management
- Business Administration
- Sales Techniques
- Financial Management
- Marketing
- Team Work
- Calm and Professional under Pressure
- Customer Service and Assistance
- Problem solving
- Customer Account Management
- Product Knowledge
- Understanding Customer Needs
- Make Gift Wrapping Boxes
- Leadership
Languages
English
Full Professional
French
Native/ Bilingual
German
Professional
Swahili
Professional
Lingala
Native/ Bilingual
Certification
- Economy
- Entrepreneurship
Timeline
Freelance E-Commerce Business Manager
eBay & Amazon
03.2020 - Current
Business Development Manager
SCC Advisors, Business Consulting Firm
12.2018 - 02.2020
Retail Customer Service Representative
Commercial Bank (BCDC)
03.2016 - 09.2018
Top Model
Vodacom Superstar
03.2015 - 08.2015
Cook and Supervisor
Ariston Restaurant
Bachelor of Science - Economics And Finance
Protestant University of Congo
Associate of Science - Economics And Finance
Protestant University of Congo
High School Diploma -
Mpiko Secondary School
- Economy
- Entrepreneurship
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