Audrey Nagle
Media,PA
Summary
Dynamic professional with a unique combination of healthcare expertise and customer-facing sales experience. Possesses a solid understanding of clinical environments and patient care standards. Proven ability to engage high-volume clients, qualify leads, and coordinate schedules to support sales goals. Strong communicator and team leader, eager to leverage technical knowledge and interpersonal skills to drive growth.
Overview
4
4
years of professional experience
Work History
Inbound Scheduling Agent
Power Home Remodeling
Chester, PA
03.2024 - 06.2025
- Responded to inbound inquiries from homeowners and customer development representatives regarding home remodeling services, effectively qualifying leads and setting appointments for sales representatives.
- Used persuasive communication to explain services, address concerns, and convert interest into scheduled appointments.
- Managed high-volume call traffic (up to 55 calls per shift) while maintaining accuracy in scheduling across multiple territories and time zones.
- Collaborated with internal teams to ensure seamless communication between marketing, sales, and field representatives.
- Maintained detailed records of customer interactions using company developed software, contributing to performance tracking and lead optimization.
- Consistently met or exceeded daily and weekly scheduling quotas, contributing to overall sales team success.
Pharmacy IV Compounding Technician
Pentec Health Inc.
Boothwyn, PA
06.2023 - 05.2024
- Prepared sterile IV medications specifically for end-stage renal disease and home infusion patients, adhering to aseptic standards.
- Compounded individualized amino acid therapies and nutritional solutions tailored for renal patients undergoing dialysis and nutritional support.
- Maintained cleanroom protocol, gowning procedures, and environmental monitoring to ensure sterility and patient safety.
- Collaborated with pharmacists and clinical teams to ensure dosing accuracy, timely preparation, and proper handling of compounded therapies.
- Documented batch records, formulation logs, and labeling in compliance with FDA, DEA, and state regulations.
- Handled high-volume compounding while meeting strict turnaround times and accurate dosage.
- Developed a strong understanding of renal pathophysiology, dialysis protocols, and nutritional support in chronic care populations.
Assistant Manager
Jax Bar & Kitchen
State College, PA
08.2021 - 06.2023
- Supervised daily operations in a fast-paced, high-volume bar and restaurant environment, ensuring exceptional customer service and team efficiency.
- Managed, trained, and scheduled a team, fostering a positive work environment and ensure smooth daily operations.
- Resolved customer issues with professionalism and urgency, in order to maintain customer satisfaction.
- Oversaw inventory, ordering, and vendor relations, ensuring cost control and timely supply for peak service hours.
- Assisted in financial reporting, cash handling, and daily reconciliation of sales, contributing to operational accuracy.
- Maintained compliance with health, safety, and alcohol service regulations in line with state laws.
Education
Biobehavioral Health
Pennsylvania State University
University Park, PA01-2025
Skills
- Customer Relationship Management
- Sales Call Scheduling & Lead Qualification
- Product Presentation & Communication
- Healthcare & Medical Terminology
- Aseptic Technique & Cleanroom Protocols
- Team Leadership & Staff Training
- High-Volume Client Interaction
- Inventory & Operations Management
- Time Management & Multitasking
- Problem Solving in Fast-Paced Environments
Timeline
Inbound Scheduling Agent
Power Home Remodeling
03.2024 - 06.2025
Pharmacy IV Compounding Technician
Pentec Health Inc.
06.2023 - 05.2024
Assistant Manager
Jax Bar & Kitchen
08.2021 - 06.2023
Biobehavioral Health
Pennsylvania State University