Audrey Neff-Hoehne
Tempe Az,AZ
Summary
Dynamic leader with a proven track record in surpassing sales targets at Ashley Furniture through exceptional customer service and sales expertise. Skilled in team collaboration and problem-solving, adept at creating efficient, customer-focused environments. Increased customer retention and revenue at In the Loop Hair Studio, showcasing adaptability and a professional demeanor. A true love of people.
Overview
14
14
years of professional experience
Work History
Sales Associate
Ashley Furniture
05.2023 - 08.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Front End Manager
Walmart
01.2019 - 04.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
Salon Owner/Operator
In the Loop Hair Studio
02.2011 - 04.2017
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
Education
Associate Of Arts - Law Enforcement
Maricopa Community Colleges, Mesa Community College
Mesa, AZAssociate In Cosmetology - Cosmetology
Hillsboro Beauty School
Hillsboro, ORBachelor Of Arts - Communications
Portland State University
Portland, ORSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Store opening and closing
- Sales expertise
- POS system operation
Timeline
Sales Associate
Ashley Furniture
05.2023 - 08.2024
Front End Manager
Walmart
01.2019 - 04.2023
Salon Owner/Operator
In the Loop Hair Studio
02.2011 - 04.2017
Associate Of Arts - Law Enforcement
Maricopa Community Colleges, Mesa Community College
Associate In Cosmetology - Cosmetology
Hillsboro Beauty School
Bachelor Of Arts - Communications
Portland State University
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