Optician Assistant
CorVision Optometry
06.2023 - 09.2023
- Streamlined office processes for increased efficiency, handling appointments and managing patient records.
- Conducted pre-screenings and preliminary tests for patients before they saw the optometrist, leading to more efficient appointments.
- Enhanced overall patient experience by maintaining current industry knowledge on trends, products, and technology advancements in optical care services.
- Developed strong rapport with patients through excellent communication skills that fostered trust and loyalty within the practice''s client base.
- Provided exceptional customer service, addressing concerns and answering questions to ensure patient satisfaction.
- Performed inventory management tasks, including ordering supplies and tracking stock levels to minimize shortages.
- Actively sought feedback from both colleagues and patients to identify areas for improvement within the practice.
- Helped maintain a clean and welcoming clinic environment by performing routine cleaning tasks as needed.
- Facilitated smooth communication between opticians, optometrists, and administrative staff by promptly relaying important information regarding patient care.
- Ensured strict adherence to health and safety protocols, maintaining a safe environment for both staff and patients.
- Maintained a well-organized work environment to optimize productivity during busy hours.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of exams, frames, or contact lenses.
- Operated and maintained lensometers, refraction units, auto-refractors, non-contact tonometer, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses, and contact lenses for customers in a timely manner.
