Audrey Ochoa
Fredericksburg,VA
Summary
Dynamic Medical Assistant with a proven track record at Winship Cancer Institute, Emory University, enhancing patient care through effective communication and clinical documentation. Skilled in electronic health records and patient scheduling, I foster trust and satisfaction while ensuring compliance with HIPAA regulations, contributing to improved health outcomes and streamlined operations.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Winship Cancer Institute, Emory University
Atlanta, GA
10.2024 - 03.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Receptionist
Piedmont Urgent Care By Wellstreet
Stockbridge, GA
08.2022 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Dental Receptionist
Dental One Associates Of Georgia
Stockbridge, GA
04.2022 - 11.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with health and safety regulations by maintaining up-to-date knowledge of best practices and conducting regular audits.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Enhanced team efficiency by providing administrative support, including inventory management and supply ordering.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Reduced administrative costs by negotiating with suppliers for better rates on office and dental supplies.
- Improved patient understanding and compliance with treatment plans by explaining procedures and answering questions.
- Completed new patient registrations in software to create accurate and comprehensive records.
Dental Receptionist
Gwinnett Dental Care
Stockbridge, GA
06.2020 - 03.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Education
Norcross High School
Norcross, GA05.2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic medical records
- Electronic health records
- Patient assessments
- Appointment setting
- Fluent in languages
- Trustworthy companion
- Adaptable
- Patient relations
- Insurance authorizations
- Medical transcription
- Medical terminology in languages
- Prioritizing stat orders
- Simple dressings
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Medical Assistant
Winship Cancer Institute, Emory University
10.2024 - 03.2025
Receptionist
Piedmont Urgent Care By Wellstreet
08.2022 - 09.2024
Dental Receptionist
Dental One Associates Of Georgia
04.2022 - 11.2023
Dental Receptionist
Gwinnett Dental Care
06.2020 - 03.2022
Norcross High School