Open To Work
Audrey Pickens
Warren,MI
Work Preference
Summary
Dynamic manager with over 7 years in fast-paced environments, specializing in conflict resolution and team leadership. Recognized for implementing effective training programs and driving quality service, contributing to improved customer satisfaction and operational efficiency.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Manager
Little Caesars
Troy, Michigan
10.2018 - 08.2026
- Supervised daily operations and staff performance in fast-paced store environment.
- Managed inventory levels, ensuring product availability for customer demands.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints effectively, ensuring a positive dining experience for patrons.
- Facilitated team communication, improving collaboration and service quality across shifts.
- Trained new employees on company standards and operational procedures.
- Evaluated staff performance, identifying and addressing operational issues to enhance overall efficiency.
- Coached and mentored team members, enhancing their skills and job performance through targeted training.
- Provided leadership during times of organizational change or crisis situations.
- Allocated tasks to associates according to their skill levels to improve team efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Enforced food safety and cleanliness standards across all areas of the store.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member
Culver's Restaurant
Madison Heights, Michigan
07.2016 - 02.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Served food efficiently to create enjoyable dining experiences.
- Prepared and served food according to established safety and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to streamline restaurant operations.
- Monitored inventory levels and restocked supplies throughout shifts.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Delivered meals promptly to maximize guest satisfaction. for positive guest experiences.
Education
Madison Preparatory
Madison Heights, MichiganSkills
- Inventory management
- Customer service standards
- Performance evaluation
- Employee training and development
- Employee training
- Task assignment
- Crisis management
- Conflict resolution
- Quality assurance
- Coaching
- Team leadership
- Effective communication
- Problem solving
- Team leadership
Languages
English
Professional
American sign language
Limited
Timeline
Manager
Little Caesars
10.2018 - 08.2026
Crew Member
Culver's Restaurant
07.2016 - 02.2019
Madison Preparatory