AUDREY R ADAMS
Corpus Christi,Tx
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Manager
Homewood Suites
10.2024 - 03.2026
- Supervised front desk staff to make sure all guest are accommodated accordingly.
- Educated teams to improve guest satisfaction scores consistently.
- Assured drawer count was completed daily through every shift
- Mentor staff on service excellence and operational standards.
- Implemented inventory to keep all items fully stocked
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated with vendors to ensure timely delivery of supplies and services, enhancing operational flow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Front Desk Agent/Housekeeper Team Supervisor
Hampton Inn & Suites By Hilton
05.2023 - 03.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Oversees and direct the day-to-day activities of housekeeping staff, ensuring that all tasks are completed in a timely manner.
- Perform routine inspections of public areas and guest rooms to ensure quality assurance standards are met.
- Ensure compliance with all local health codes and regulations related to housekeeping services.
- Create weekly schedules for housekeeping staff based on occupancy levels and forecasted demand.
Transportation Driver
Maruti Transportation
03.2022 - 04.2023
- Performed daily pre-trip inspections to ensure the safety of vehicles.
- Adhered to all applicable road regulations while driving long distances.
- Picked up and dropped clients to and from doctor appointments.
- Secured clients in wheelchairs with proper safety equipment.
Front Desk Agent
Radisson Beach Hotel
07.2019 - 05.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Front Desk Agent
Holiday Inn Express Hotel Suites
03.2010 - 03.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School -
Banquete High School
Banquete, TXSkills
- Registration processing
- Front Office Support
- Safety and security procedures
- Hospitality services
- Housekeeping
- Cleaning techniques
- Sanitization procedures
- Restocking supplies
- Chemical Handling
- Team leadership
- Operations management
- Customer service
- Problem-solving
- Inventory control
- Client relations
Timeline
Operations Manager
Homewood Suites
10.2024 - 03.2026
Front Desk Agent/Housekeeper Team Supervisor
Hampton Inn & Suites By Hilton
05.2023 - 03.2024
Transportation Driver
Maruti Transportation
03.2022 - 04.2023
Front Desk Agent
Radisson Beach Hotel
07.2019 - 05.2022
Front Desk Agent
Holiday Inn Express Hotel Suites
03.2010 - 03.2017
High School -
Banquete High School